Salary: $56.23 - $65.54 Hourly
Location : Seattle Municipal Tower, 700 5th Ave., Seattle, WA
Job Type: Classified Civil Service, Regular, Full-Time
Remote Employment: Flexible/Hybrid
Job Number:
Department: Seattle Department of Human Resources
Opening Date: 08/28/2026
Closing Date: 9/15/2026 4:00 PM Pacific

Position Description
We are seeking a Business Systems Analyst to serve as the primary steward of SHR's compensation and classification technology ecosystem- an environment that includes a PowerApps-based workflow system, a PDQ portal interface, nested relational databases, and integrations with Workday. This role ensures operational continuity for systems that are essential to Citywide HR functions. This work is hands-on, highly collaborative, and requires strong business analysis skills, technical project coordination, and deep customer support engagement.

This role is ideal for someone energized by problem-solving, able to navigate complex systems, comfortable managing high-volume service requests, and confident working independently to determine priorities in a dynamic environment. You will play a central role in supporting classification operations, leading technical and process improvement initiatives, and maintaining daily system functionality, including urgent break/fix needs.

Job Responsibilities
The main focus areas for this role include:

1. Stewardship of Citywide Compensation & Classification Systems
Serve as the technical lead for SHR's compensation and classification systems, including the PowerApps workflow platform, PDQ portal, nested database structures, and Workday interfaces, and workflow automations. Maintain system functionality, ensure data quality and security, develop dashboards and reports, and manage system interfaces. Handle frequent and time-sensitive break/fix needs, performing in-house troubleshooting before issues are escalated to IT.
2. Customer Support & Service Desk Operations

Manage the unit's service desk and deliver responsive, human-centered support to HR partners and City departments. Oversee data intake and program-wide monitoring of classification requests, resolve first-level issues, track operational metrics, and ensure clear and timely communication. This role supports a high volume of inquiries that are essential to business continuity across the City.

3. Operational Administration & Workflow Management

Independently administer the daily operations of classification and compensation systems, including data management, workflow automation, documentation, and process development. Investigate and resolve system errors, refine business processes, and develop solutions to remove technical or procedural barriers. Lead quarterly development cycles by organizing enhancement requests, limiting work-in-progress through effective prioritization, translating needs for IT partners, conducting QA testing, and validating system releases.

4. Leadership of Complex, Multi-Year Systems & Process Projects
Lead multi-year technical and operational improvement projects with cross-department scope. Responsibilities include defining requirements, coordinating contributors, mapping and redesigning workflows, and overseeing testing and implementation. Upcoming work includes redesigning major processes - such as the Labor Relations review workflow - to improve visibility, reduce delays, and strengthen overall operational efficiency.
You will be most successful in this role with a combination of the following:
The ability to:
• Provide excellent customer service to HR partners and departments, particularly when managing requests
• Demonstrate strong emotional intelligence and diplomacy
• Effectively bridge communication gaps between technical and non-technical audiences regarding issues and requirements
• Work independently in a self-directed environment
• Collaborate effectively with diverse stakeholders
• Troubleshoot complex system issues and partner well with IT
• Create process documentation and workflow maps
• Analyze and document business requirements
Experience in:
• Creating and maintaining data models to support business processes
• Technical project management (Agile, hybrid, and waterfall)
• Low-code automation tools (PowerApps, Power Automate)
• Service desk or helpdesk operations
• Process development, metrics design, and reporting
• HRIS systems (Workday preferred)
• Translating functional needs into technical specifications

Skills or certifications in:
• Jira or Azure DevOps
• Project Management Professional (PMP)
• Certified ScrumMaster
• Microsoft Office Suite
• Microsoft Dynamics
• Microsoft Project
• Power Automate and other low-code automation systems
• Adobe Sign
• Process mapping (Visio or equivalent)
• Database design and implementing appropriate data security measures
Please note: This job ad is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
In addition to the ability to perform the tasks described above, you will need to possess the below required qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration with an emphasis in business systems technology, or a related field
  AND
• Three (3) years in systems, operations, procedures, research, analysis, or a related field

OR

• Associate Degree in Computer Science, Information Technology, Business Administration with an emphasis in business systems technology, or a related field
  AND
• Four (4) years in systems, operations, procedures, research, analysis, or a related field

OR

• Five years in business systems, business technology operations, procedures, research, business analysis, or a related field

Additional Information
This civil-service position is eligible for overtime and is classified as a Management Systems Analyst, Senior and reports to the Compensation Program Manager. The full pay range for this step-progression position is $56.23 - $65.54 per hour. New employees begin at Step 1, which is $56.26 per hour. Current City employees starting rate of pay will be based on Personnel Rules.

Work Environment: This role follows a hybrid schedule, with employees in the office two days per week. Tuesdays are a required in-office day for the team. Specific schedules will be agreed upon between the employee and their supervisor and are subject to change.

Benefits: A comprehensive benefits package includes vacation, holidays, and sick leave, as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available here: Please select an option under the "Most Employee Benefits" heading

APPLICATION PROCESS:

Applications will be accepted until 4:00pm Pacific Time on Tuesday, September 15, 2026.

In addition to completing the application fully by the posted deadline at , please attach:

• A PDF of your current resume, which illustrates your related skills, experience, and abilities
• Cover Letter explaining your interest in this opportunity with Seattle Human Resources and identify specifically how the combination of your knowledge, skills, and interests align with our business needs and will contribute to your success in this role

Please note: Seattle Human Resources does not use artificial intelligence (AI) or automated tools to screen or evaluate applications. Every application is reviewed by a member of our hiring team to ensure an equitable and human-centered process.

Hiring Timeline: Interviews and a skills assessment will be scheduled in October 2026. The desired start date is Wednesday, October 21, 2026.

Pre-employment procedures: Applicants must successfully pass a background check, which will be conducted in accordance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.

Accommodations Request & Recruiting Contact: Reasonable accommodations will be provided for individuals with disabilities to participate in the application or interview process, perform essential job functions, and access other employment benefits and privileges. Please get in touch with [email protected] to request accommodation or with any questions
More information about employee benefits is available on the City's website at:
01

Based on the job responsibilities listed, pease briefly explain how you see this role potentially contributing to objectives of the City's pay equity and Race and Social Justice Initiative (RSJI).
02

This position includes service desk management responsibilities for the City's Compensation and Classification Unit, including tracking request statuses, reporting on operational performance metrics, logging and resolving issues, and providing excellent customer service in response to inquiries from our department HR partners. Please briefly describe any service desk or comparable customer service experience you may have.
03

Please describe your experience with low-code workflow automation systems
04

Please indicate which of the following skills or tools you have experience with (select all that apply):

• Jira
• Azure DevOps
• Microsoft Office Suite
• Microsoft Dynamics
• Microsoft Project
• Adobe Sign
• Process Mapping (Visio or equivalent)
• Database design and implementing appropriate data secruity measures

05

Please indicate which of the following certifications you currently hold (select all that apply)

• Project Management Professional (PMP)
• Certified ScrumMaster
• Other relevant certification(s)

06

If selected other, please indicate which relevant certification(s) you hold.
07

This position offers the flexibility of a hybrid work schedule. Employees are expected to be in the office at least two days a week. Tuesdays are an in-office day for the team. Please confirm your understanding and ability to meet the needs of this schedule
08

To be considered for this position, you must attach both a cover letter and resume to your application. Have you attached these documents?

• Yes
• No

09

Where/how did you hear about this position?
Required Question