RESPONSIBILITIES:

• Serve as the primary Product Partner for reporting and product requests from ABC's strategic clients, serving as their primary product point of contact.

• Build and run an intake and triage process for incoming requests — including the ones that don't fit a template — so work is consistently captured, assessed, prioritized and routed through a clear process

• Translate ambiguous, sometimes “out of pocket” client asks into clear, scoped requirements engineering can estimate and build.

• Partner with engineering leads across the reporting and BI backlogs (Insights Analyze, Customize, FDM, Internal Analytics, CMDM, Glofox Analytics, and equivalents) to prioritize strategic-account work alongside platform roadmap commitments.

• Frame trade-off calls when an urgent client request competes with planned roadmap work, and communicate those trade-offs clearly to both sides.

• Identify recurring or similar requests across accounts and push to productize them, instead of re-building the same one-off solution repeatedly.

• Partner with CSMs, Account/Sales teams, and client stakeholders directly — including executive-level client contacts — to manage expectations and turnaround.

• Track and report on request volume, cycle time, and delivery status for the top 20 accounts, and use that data to make the case for what should (and shouldn't) get built.

• Ensure every strategic-account request becomes a tracked, visible piece of work — closing the gap where requests today go untracked.

• Develop quarterly plans for strategic-account demand and bring customer patterns into broader Insights roadmap planning.
  

QUALIFICATIONS:

• 6+ years of Product Management experience, including meaningful time managing enterprise or strategic-account relationships.

• Demonstrated ability to manage a high volume of concurrent, competing customer requests without losing track of any of them.

• Strong technical fluency with data, reporting and BI systems including the ability to interpret SQL logic, data models, ETL/BI workflows and reporting tradeoffs s.

• Excellent stakeholder management and executive-level communication, with the credibility to say “not yet” to a top client and make it land well.

• Comfort operating in ambiguity — you will regularly be handed a vague, unusual, or highly specific ask and need to figure out what it actually means before anyone can build it.

• Experience partnering directly with engineering on prioritization frameworks and trade-off decisions.

• A customer-first instinct paired with the discipline to protect the broader product roadmap from unmanaged one-off demand.
  

AND IT'S NICE TO HAVE:

• Experience in fitness, wellness, or health club SaaS, or another vertical SaaS business with a small number of very high-touch accounts.

• Hands-on experience with custom reporting or BI tooling (e.g., ReportCaster, Domo, Looker, Power BI) or data platforms such as Databricks, Snowflake, or Fabric.

• A track record of standing up an account-specific intake or escalation process from scratch.

• Consulting, professional services, or client-services background where managing bespoke deliverables was part of the job.

• Experience turning repeated one-off client requests into a reusable, productized capability.
  

WHAT SUCCESS LOOKS LIKE:

• Every top-20 client request is captured, triaged, and visible — no more requests living only in someone's inbox.

• Faster, more predictable turnaround from request to delivery for strategic accounts.

• Roadmap inputs and prioritization decisions reflect clear trade-offs between platform priorities and strategic-account demand instead of whichever request came in loudest.

• Fewer one-off rebuilds, as recurring patterns get productized.

Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is -

$158,000 - $171,200 CAD- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

#LI-REMOTE