Salesforce

Success Architect - Slack

Salesforce$123K — $186K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in solutions/sales engineering, technical consulting, customer success, or professional services in SaaS/PaaS
  • Proficient in at least one object-oriented programming language (Java, JavaScript, Node.js, SQL, Python)
  • Knowledge or expertise in Generative AI technologies
  • Experience with data exchanges and APIs
  • Excellent communication skills for both technical and business audiences
  • Strong presentation abilities for diverse stakeholders
  • Demonstrated success in delivering customer solutions at scale

Responsibilities

  • Understand customer challenges to drive business value through Slack
  • Facilitate workshops with technical teams to uncover use cases and integration points
  • Maintain in-depth knowledge of Slack feature releases to support technical inquiries
  • Become knowledgeable in how Slack integrates with systems like identity management and Salesforce
  • Partner with customers to achieve business goals through proactive recommendations
  • Collaborate with internal Support Teams to resolve product issues
  • Act as customer advocate during the triage of high-severity cases
  • Meet key performance metrics and goals

Benefits

  • Access to resources promoting work-life balance
  • Use of AI agents to enhance productivity and impact
  • Opportunities for professional growth and skill enhancement
  • Supportive work environment fostering innovation
  • Possibility to redefine professional potential in a dynamic team
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

Success Architect - Slack

Locations: Chicago, Indianapolis, New York, Chicago, San Francisco, Atlanta (Office-Flexible, 3x per week)
  • Technical design and governance are essential to integrating Slack with identity, security, data, AI, and system-to-system workflows at scale. Success Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers. All of which serves to ensure customers can deploy Slack quickly and effectively as mission critical infrastructure for the Enterprise.
  • Architects educate customers about product features and automations, perform technical discovery & assessments to provide guidance on APIs and extensibility of Slack as a platform. They advise on practical applications of AI, and develop recommendations on architecture changes and integrations that drive adoption.
  • Success Architects reduce enterprise risk and accelerate time-to-value by ensuring Slack is designed correctly in complex environments. In an ever changing technical landscape, we are seeking someone who understands technical capabilities but can blend that with customer facing pedigree to help customers move from challenge to deployable solution at pace with Slack.

What you will be doing

  • Understanding customer challenges and priorities and leveraging your expertise to portray avenues forward to drive business value through Slack
  • You facilitate customer-facing workshops and discovery - often with our customer's technical team to understand technical use-cases, integration points and business outcomes
  • You will develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding-edge use-cases to business stakeholders
  • You are (or quickly become!) knowledgeable about how Slack integrates with other systems and apps, including:
    • identity management
    • eDiscovery
    • data loss prevention
    • Salesforce
    • other SaaS products and internal systems
  • Partner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers' ongoing usage of Slack
  • Proactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdles
  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
  • Achieve key performance metrics and goals

What you should bring

  • 5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space
  • Sound understanding of at least one object oriented programming language such as: Java, Javascript, Node.js, SQL, Python.
  • Interest, Educational Background or Delivery Expertise in Generative AI technologies
  • Hands-on proficiency with data exchanges and API's.
  • Not required but extra points if you have prior experience in developing Slack applications
  • You possess excellent written and verbal communications skills, with the ability to go a mile deep with technical customer resources or to describe the most basic capabilities to a business user.
  • You have excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts.
  • You have experience collaborating with the customer and resolving technical problems for them
  • Track record of success delivering customer value by translating complex technical issues into tangible solutions at scale
  • Bachelor's degree in a technical discipline or additional experience required


Unleash Your Potential

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About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

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Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

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Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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