Qualifications

• 8+ years of experience in technical customer-facing roles in B2B SaaS, preferably in cybersecurity or identity domains.
• 2+ years of leadership experience managing technical teams.
• Strong understanding of enterprise SaaS implementation, including APIs and automation.
• Familiarity with identity security and governance principles in enterprise deployments.
• Proven track record of developing and scaling post-sales technical functions.
• Ability to converse at both technical and executive levels regarding outcomes and ROI.
• Experience with IAM technologies and protocols, as well as various cloud service models.

Responsibilities

• Manage and develop a technical team of Customer Success Engineers.
• Drive successful implementation projects in complex enterprise setups.
• Establish repeatable onboarding processes and success metrics.
• Create and oversee customer health and risk management programs for renewal readiness.
• Collaborate with Account teams to identify growth opportunities through product depth and new use cases.
• Lead escalations effectively to maintain customer trust and achieve quick resolutions.
• Influence product roadmap decisions based on customer feedback and enterprise readiness.

Benefits

• Opportunity to lead and scale a critical technical Customer Success function.
• Engagement in strategic accounts and complex enterprise environments.
• Impact on product direction through customer insights and advocacy.
• Professional development opportunities in a rapidly growing company.
• Work in a fast-paced, innovative environment befitting early-stage organizations.