Who You Are: - Highly ambitious, with a strong desire to help scale the company and grow alongside it.
- Passionate about delivering exceptional customer service and building strong relationships with dealership personnel.
- Strong ability to relate to dealership operators and understand the challenges of a fast-paced retail automotive environment.
- Strong written and verbal communication skills, with the ability to engage effectively across teams and stakeholders.
- Fluent in key SaaS performance metrics, including acceptance rate, retention, MRR, and churn.
- Technically inclined and comfortable working with data, dashboards, APIs, and system integrations - not an engineer, but a credible technical partner.
- Comfortable leveraging LLM-powered tools to enhance analysis, dashboards, automation, and reporting workflows.
- Curious about the automotive industry, including dealer operations, vehicle ordering, allocation, and volume planning processes.
What You Bring to the Team: - 2 - 5 years of experience in customer success, sales engineering, solutions consulting, account management, or technical SaaS support - including time owning accounts end-to-end from pre-sales through renewal.
- Experience acting as the technical subject-matter expert in pre-sales cycles - scoping calls, solution demos, technical discovery, and partnering with AEs to win and expand accounts.
- Track record of identifying customer challenges and implementing solutions, including process and automation work.
- Proven ability to design and implement successful customer growth strategies and initiatives.
- Bonus: automotive, dealer network, or franchise experience.
Key Responsibilities: - Establish and maintain strong, long-lasting relationships with key customer stakeholders - from first conversation through onboarding, ongoing operational health, and growth.
- Serve as the technical subject-matter expert in pre-sales cycles - running technical discovery, leading solution demos, scoping integrations, and partnering with sales to convert qualified opportunities.
- Run the technical discovery process to onboard new OEM/brand stores to our portfolio and automate processes to support scaling sales operations across your portfolio.
- Define and own key performance indicators (KPIs) for customer success, including retention rates, and customer satisfaction scores.
- Use analytics and data insights to monitor customer health and predict potential issues before they become critical.
- Implement systems for collecting and analyzing customer feedback to continuously refine and improve customer experience.
- Continuously identify and advance upsell and cross-sell opportunities within the existing customer base - carrying expansion ARR or net revenue retention as a named KPI alongside retention and CSAT.
- Provide feedback to the product team based on customer insights and needs, helping shape the future roadmap and feature enhancements.
- Act as the escalation point for at-risk or stalled accounts - taking ownership when frontline CS or support hasn't resolved the issue, driving the technical and relationship fix, and restoring trust.
What are the Benefits of Joining Our Team? At AutoIntel, we take ultimate pride of our employees! By choosing a career at AutoIntel you gain:
Compensation We anticipate the base salary range for this role to be $110,000-$145,000, plus equity and benefits. The final offer will be based on factors including the candidate's experience, knowledge, skills, and abilities, as well as internal equity across our team.
Additional Benefits - Covered premiums for health, vision, dental benefits (buy-up options available)
- Unlimited sick leave program
- Paid parental leave program
At this time, we cannot offer visa sponsorship. Candidates must be authorized to work in the United States without current or future employer sponsorship.
