Strategic Account Manager

Location: Remote
Reports To: Director of Supply and Sales Operations

About the Role

Super7 is seeking a highly organized and customer-focused Strategic Account and Dealer Services Manager to support our growing wholesale and strategic account base. This role ensures seamless service and fulfillment operations across mass retailers, wholesale eCommerce, and third-party distribution partners. The ideal candidate will bring a blend of operational expertise, customer service excellence, and a deep understanding of retail and eCommerce account dynamics.

This role will specifically manage key accounts such as Amazon, Walmart, Target, and other mass retailers and large strategic partners. Experience managing these types of accounts is required.

Key Responsibilities

Account and Service Management

• Manage fulfillment operations, service standards, and order accuracy for key strategic accounts, including Amazon, Walmart, and Target.
• Serve as the primary point of contact for wholesale customer inquiries, ensuring timely and thorough responses.
• Maintain clear, consistent communication between internal teams and external accounts to support ongoing platform and sales alignment.
• Oversee the full order lifecycle, ensuring accuracy from intake through to final fulfillment.

Operational Execution

• Partner with internal teams to enhance B2B systems, including the wholesale eCommerce portal, CRM, and ERP (NetSuite).
• Contribute to the development of sales tools and reference materials such as service manuals, policies, and customer care workflows.
• Coordinate with warehouse, accounting, and inventory teams to ensure proper inventory allocation, routing, and shipping logistics.

Sales Operations and Reporting

• Support the implementation of sales strategies and catalog updates for wholesale accounts.
• Monitor key sales metrics, including open orders, sell-through performance, and customer activity trends.
  Manage EDI transactions and ensure compliance with vendor routing and fulfillment requirements.

Key Competencies

• Customer Focus: Builds strong relationships and provides value-added solutions.
• Process-Oriented: Continuously identifies opportunities to streamline operations and improve service.
• Detail-Oriented: Maintains accuracy across complex workflows and high-volume order data.
• Communication: Clearly conveys information to cross-functional teams and external partners.
• Problem Solver: Proactively resolves order or service issues with speed and professionalism.
• Analytical Thinking: Uses data to guide decisions and identify account performance trends.

Preferred Skills

• Proficiency in Google Suite and/or MS Office, particularly Excel (pivot tables, array/index formulas).
• Familiarity with wholesale eCommerce tools (NuOrder), CRM systems, and ERP platforms like NetSuite.
• Tableau experience is a plus.
• Strong written and verbal communication skills with a collaborative, solutions-driven mindset.

Qualifications

• 5+ years of experience in a sales operations or customer service role within retail or wholesale consumer goods.
• Bachelor's degree or equivalent experience.
• Proven ability to support large and complex wholesale accounts with a high level of attention to detail.

Direct experience managing accounts such as Amazon, Walmart, Target, or other mass retail/strategic eCommerce partners is required.
Experience with EDI systems, routing guides, and wholesale fulfillment processes.