Gem.com

Staff Software Engineer, Voice Insights

Gem.com$120K — $150K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of software engineering experience
  • Expertise with React, including hooks and modern patterns
  • Hands-on experience with state management libraries and data-fetching strategies
  • Solid understanding of HTML5, CSS3, and CSS-in-JS or utility-first frameworks
  • Proficient in implementing accessibility standards and responsive design
  • Strong UI/UX skills with attention to detail
  • Experience in gathering feedback directly from customers

Responsibilities

  • Drive end-to-end solutions to complex technical challenges
  • Design and architect responsive, high-performance web applications
  • Influence stakeholders to develop new products and processes
  • Continuously enhance brand onboarding and operational capabilities
  • Collaborate with product and design teams to create world-class applications
  • Work on systems managing millions of voice AI conversations annually
  • Identify and eliminate inefficiencies in systems and processes

Benefits

  • Flexible work arrangements with core office days for collaboration
  • Comprehensive healthcare coverage
  • Generous paid time off policy
  • Equity opportunities
  • Work with a globally distributed team on innovative technologies
Full Job Description
We're looking for a Staff Software Engineer to join our Restaurant Applications team. You will own the design and implementation of rich, interactive user interfaces used by both consumers and brand operations / marketing teams. You'll architect scalable front-end systems-from component libraries and data-driven dashboards to A/B testing frameworks-while partnering closely with UX designers, product managers, and back-end engineers to deliver seamless end-to-end solutions.

If you're passionate about building novel, scalable, high-impact and easy to use applications, we'd love to hear from you!

What You'll Do

  • Drive end to end solutions to ambiguous and open-ended technical challenges.
  • Design and architect responsive, high performance web applications.
  • Influence key stakeholders within the organization to generate new products and adopt new processes and practices.
  • Continuously improve our brand onboarding and operational excellence capabilities.
  • Collaborate with product and design teams to build world-class applications.
  • Work on systems that handle millions of voice AI conversations per year.
  • Identify and eliminate sources of toil and inefficiency in systems and processes.
  • Proactively refine UX based on user feedback and usage analytics, driving measurable improvements in adoption, task completion time, and error rates.


What You'll Bring

  • 10+ years of software engineering experience.
  • Expertise with React, including hooks, context, and modern patterns.
  • Hands-on experience with state management libraries (Redux, Zustand, Recoil, Reframe) and data-fetching strategies (GraphQL or REST).
  • Solid understanding of HTML5, CSS3 (Flexbox/Grid) and CSS-in-JS or utility-first frameworks (e.g., Tailwind).
  • Proficient in implementing accessibility standards (WCAG) and responsive design.
  • Strong UI/UX skills with an eye for pixel-perfect implementation.
  • Strong problem-solving skills and a growth mindset-open to learning, feedback, and new challenges.
  • Experience working directly with customers to gather feedback and improve applications.
  • Excellent communication skills and ability to collaborate across distributed teams.


Preferred Qualifications

  • Prior experience in restaurant technology, hospitality, or operations-focused SaaS products.
  • Familiarity with design tools (Figma, Sketch) and prototyping workflows.
  • Knowledge of real-time frameworks (WebSocket, GraphQL Subscriptions) and data visualization libraries (D3.js, Recharts).
  • Prior experience with Clojurescript, Reagent and Reframe.


Workplace & Compensation

This role is available throughout Canada. Employees within a 100-kilometer radius of our Toronto office are expected to work from the office on three pre-scheduled "core days" each month to encourage cross-team connection and in-person collaboration.

Compensation includes salary, equity, comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

#LI-MQ1 #LI-REMOTE

Let's Start the Conversation

Join SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values-supportive, open, undaunted, nimble, and determined to win-we strive to build breakthrough AI experiences together.

About Gem.com

Industry
Founded
2013

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