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Corporate Services
Fully Remote
Full time
Washington District of Columbia United States
Corporate Services
ServiceNow
About This RoleRGP is currently seeking a Senior Project Manager to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow solutions and services, in a client consulting environment. Senior Project Managers lead complex, multi-workstream enterprise implementations and ensure delivery excellence through disciplined governance, stakeholder alignment, and execution oversight.
Base Pay Range: $150,000 - $175,000
Other Compensation: Incentive Compensation
*As part of our hiring process, individuals who are selected for employment will be required to complete a visual identity verification as part of initial screening along with standard identity verification process, such as I-9 submission, as part of the onboarding process.*
What You Will Work OnThe Senior Project Manager will be responsible to lead end-to-end ServiceNow implementations across functional and technical workstreams. This role ensures projects are delivered on time, within scope, within budget, and aligned with client expectations.
- Lead detailed project planning including scope definition, scheduling, milestone planning, and dependency management.
- Establish and maintain governance cadence including status reporting, RAID logs, sprint reviews, and executive updates.
- Coordinate cross-functional delivery teams including Solution Architects, Business Process Consultants, and Technical Leads.
- Manage risk identification, mitigation planning, and proactive issue resolution throughout the engagement lifecycle.
- Track financial performance at the project level including burn rate, forecasting, and budget adherence.
- Support scope management and change control processes in partnership with practice leadership.
- Facilitate stakeholder alignment workshops, milestone acceptance sessions, and go-live readiness planning.
- Ensure adherence to ServiceNow implementation best practices and agreed delivery methodology (Agile, hybrid, or waterfall).
- Coordinate testing, UAT, cutover planning, and transition to hypercare or managed services where applicable.
- Drive continuous improvement of delivery standards, documentation, and governance processes within the Practice
What You Will BringTo be successful in this role, we need someone who has:
- 8+ years of project management experience in enterprise technology implementations.
- 4+ years leading ServiceNow implementations in a client consulting environment.
- Experience managing multi-workstream and multi-module implementations (ITSM, ITOM, HRSD, CSM, SPM, etc.).
- Demonstrated experience managing distributed and offshore delivery teams.
- Strong understanding of Agile and hybrid delivery methodologies.
- Experience managing large-scale project budgets and forecasting financial performance.
- Experience using ServiceNow's Now Create methodology to structure and govern implementation engagements.
- Experience preparing and delivering executive-level project briefings.
- Ability to translate complex delivery issues into clear business impact statements and recommended actions for senior client stakeholders.
- Experience identifying and documenting scope changes, assessing commercial impact, and partnering with practice leadership to execute change orders in a consulting/professional services context.
- Understanding of statement of work (SOW) structures and the ability to manage delivery within contracted boundaries while identifying expansion opportunities.
- Demonstrated ability to adapt project governance and reporting cadence to the client's preferred methodology, whether Agile, waterfall, or hybrid, without sacrificing delivery discipline.
- Experience facilitating or participating in Agile ceremonies (sprint planning, retrospectives, backlog grooming) in the context of a platform implementation.
- Experience establishing and enforcing quality gates at key delivery milestones, including design sign-off, build completion, UAT entry/exit, and go-live readiness.
- Proven ability to maintain a forward-looking risk posture - identifying and escalating risks before they become issues rather than managing reactively.
- Experience managing hypercare periods including defect triage and structured handoff to client support teams or managed services.
- Ability to conduct post-implementation reviews and translate lessons learned into repeatable delivery improvements for the practice.
- Bachelor's degree or equivalent practical experience.
- Preferred certifications include PMP, ITIL, SAFe or PMI-ACP, and ServiceNow CSA.
Consulting Skills:
- Proven team player and team builder.
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) around key delivery decisions.
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
- Excellent oral and written communication skills with the ability to present and explain information in an articulate manner.
- Strong attention to detail and disciplined execution mindset.
- Ability to understand and interpret business needs and identify appropriate delivery solutions to meet those needs.
- Proven record of successfully managing business relationships.
What You Can Expect- An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
- Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.
- Total Rewards based on eligibility include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off, Paid Holidays and Paid Sick Time (in geographies where legally required).
