Nordstrom

Sr. Program Manager, Tech - Workday Workforce Management - Seattle, WA (Hybrid)

Nordstrom • $142K — $220K *
Seattle, WA 98115Hybrid
Enterprise Technology
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5+ years of program, project, or product management experience with successful SaaS delivery
  • 4+ years of experience with HRIS and Workforce Scheduling & Labor Optimization tools
  • 3+ years of configuration-level Workday experience (preferred)
  • Proven ability to manage stakeholder relationships
  • Understanding of AI technologies in HR, focusing on responsible use of tools
  • Strong technical knowledge spanning various teams and areas
  • Familiarity with agile frameworks, such as Jira

Responsibilities

  • Consult internal partners on effective technology utilization
  • Support Workforce Management through optimizing Workday tools
  • Partner with stakeholders for evaluating AI-driven initiatives
  • Hold stakeholders accountable to design principles
  • Collaborate to enable core capabilities and deliver value
  • Present demos and communicate updates across organizational levels
  • Manage expectations while supporting governance in service delivery
  • Define tool requirements for efficiency and data integrity

Benefits

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and Employee Assistance Program (EAP) resources
Full Job Description
Job Description

Nordstrom has an exciting opportunityontheHR Operations& AnalyticsProgram Managementteamfor a Senior Program Manager, Tech to drive initiatives that deliver significant value to Nordstrom and ouremployees.Therolereports to theSr Manager, Program Mgmt for Tech HR Ops & Analytics.Our teamis responsible fordelivering on the Nordstrom vision to be as renowned for ouremployeeexperience as we are for our customer experience.As a Sr. Program Mgr, Tech, you will work closely withcross-functionalteams to develop, design, build, and launch technology solutions in support of this vision,specifically by supportingworkforce managementsystemsanddrivingenablementof AI technologies across HR.

A day in the life

  • Consult internal partners on effectiveutilizationof technology to support their processes

  • Support Workforce Management teams by enabling andoptimizingWorkday Scheduling and Labor Optimization tools

  • Partner withnon-technical and technical stakeholdersto support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions

  • Hold HR and Technology stakeholders accountable to design principles

  • Collaborate with technology teams and business leaders to enable core capabilities and deliver business value

  • Present demos, statusupdatesand risk/mitigation strategies and communicate down the pyramid through VP level

  • Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making

  • Manage stakeholder expectations while supporting governance and service delivery model

  • Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems

  • Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives

  • Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur

  • Prioritize feature opportunities and develop backlog, supportingtheroadmap

  • Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams

  • Engage with vendorsto influence SaaS productroadmap

  • Benchmark with industry peers

  • Utilize research and usability sessions tovalidatefeature design

  • Drive technical and non-technical root cause analysis for underperforming business KPIs

  • Manage special projects and perform other related duties as assigned

You own this if you have

  • 5+ years ofsuccessfulprogram, project, or productmanagementexperiencewithdemonstratedsuccessfuldeliveryofSaaS solutions

  • 4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment

  • 3+ years of configuration-level Workday experience (HCM&Scheduling)preferred

  • Experience managing stakeholder relationships

  • Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms

  • A proventrack recordof consistent and measurable delivery of large cross-functional and high-profile initiatives

  • Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas

  • Familiarity with agile development frameworks and tools (e.g., Jira)

  • Possessa stronglevel ofknowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)

  • Strong analytical and problem-solving skills

  • Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences

  • Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects

Location:

This is a hybrid role requiring the selected candidate to working onsite four (4) days per week and live within a commutable distance of Nordstrom's corporate offices in Seattle, WA.


Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$142,000.00 - $220,500.00 Annual

We9ve got you covered

Our employees are our most important asset and that9s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It9s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.


About Nordstrom

Acquired by Nordstrom in March 2011, HauteLook is a place where you'll discover thousands of the top fashion and lifestyle brands at amazing savings. Each day at 8 AM Pacific, shop new sale events featuring the best names in women's and men's fashion, beauty, and home décor at up to 75% off. Membership is free and everyone is welcome. HauteLook launched in 2007 and is headquartered in Los Angeles. See what the buzz is all about! Register now to become a HauteLook member. www.hautelook.com

Nordstrom Careers

Join the vibrant team at Nordstrom, a leader in the retail industry, where your career growth and development are prioritized. At Nordstrom, we offer a wide array of job opportunities that allow professionals to thrive in an innovative and supportive environment. Work You’ll Do At Nordstrom, we are committed to driving success not only for our company but for each individual who joins our team. Whether you are looking for a position in sales, management, or corporate roles, Nordstrom provides a platform for professional growth through hands-on experience and high-quality leadership training. Our commitment to diversity and inclusion ensures a workplace where everyone can truly belong and excel. Nordstrom’s market-leading team is at the forefront of retail innovation and customer service excellence. By joining us, you will collaborate with skilled professionals dedicated to reshaping the future of retail through cutting-edge technology and exceptional service strategies. Internship Programs Kickstart your career with a Nordstrom internship. Our programs offer invaluable industry insights and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the retail sector. Interns at Nordstrom gain practical skills and are often considered for full-time positions, reflecting our commitment to nurturing talent from within. Employee Benefits and Culture Nordstrom’s reputation is built not only on our commitment to customers but also on our dedication to our team members. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits at Nordstrom include health insurance, employee discounts, and access to wellness programs. Our culture at Nordstrom is one of collaboration, innovation, and respect. We believe in the power of working together as a team, where each member’s contribution is valued. Networking within the company is encouraged, fostering a community of support and continuous learning. Career Advancement Opportunities Nordstrom believes in the growth of our employees. With a variety of training and development programs, employees are equipped with the knowledge and skills needed to advance their careers within the company. Leadership development and succession planning are integral parts of our commitment to employee advancement. Join Our Team Explore the exciting career and employment opportunities available at Nordstrom today. We are actively hiring and looking for ambitious, creative, and driven individuals to join our team. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who work at Nordstrom. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities waiting for you at Nordstrom, where we turn jobs into pathways for professional growth and personal achievement. Join us and be part of a company that values innovation, leadership, and a diverse and inclusive workplace.
Learn more about Nordstrom
Size
60,000 employees
Market Cap
$2.5 billion
Industry
Retail & Consumer Goods
Net Income
-$531 million
Founded
1901
5 Year Trend
-5.8%
Revenue
$10.7 billion
NASDAQ
JWN
* Ladders Estimates

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