Microsoft

Customer Experience Program Manager -Windows Gaming Team

Microsoft$119K — $234K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or related field with 4+ years of experience in engineering or product management
  • Master's Degree preferred with 6+ years experience, or Bachelor's with 8+ years
  • Experience with product strategy for developer platforms or graphics technologies
  • Knowledge of graphics APIs like DirectX, HLSL, Vulkan, or OpenGL
  • Proven ability to lead complex, cross-functional projects
  • Strong communication skills, especially in stakeholder management
  • Familiarity with graphics debugging and performance analysis tools.

Responsibilities

  • Define product strategy and roadmap for graphics technologies
  • Identify industry trends and developer needs across gaming and AI
  • Collaborate with diverse stakeholders to influence platform direction
  • Gather developer feedback to inform product strategy and investments
  • Lead initiatives involving engineering, design, and marketing teams
  • Ensure alignment across stakeholders and manage dependencies on projects
  • Champion developer productivity through improved tooling and performance analysis.

Benefits

  • Comprehensive health and wellness benefits
  • Flexible work arrangements and remote work options
  • Professional development opportunities
  • Access to cutting-edge technologies and projects
  • Participation in industry events and conferences.
Full Job Description
Overview

This role sits at the intersection of developer platform strategy, engineering execution, and industry engagement, with responsibility for technologies including DirectX, HLSL, PIX, graphics tooling, performance analysis, and emerging GPU technologies.

As a Senior Program Manager, you will partner closely with engineers, architects, game developers, game engine providers, GPU vendors, and internal Microsoft teams to shape platform investments that power the next generation of gaming, AI acceleration, and high-performance applications. You will own product strategy, roadmap development, partner engagement, and execution across initiatives that influence the broader Windows graphics ecosystem.This is a highly visible role requiring strong technical depth, cross-functional leadership, and a passion for empowering developers.

Responsibilities
  • Define and drive product strategy, vision, and roadmap for graphics technologies including DirectX, HLSL, PIX, and related developer tools.
  • Identify industry trends, developer needs, and emerging opportunities across gaming, AI acceleration, graphics, and high-performance computing workloads.
  • Partner with engineers, architects, GPU vendors, game studios, engine developers, and ecosystem partners to shape platform direction and feature investments.
  • Gather customer and developer feedback and translate technical requirements into product strategy and prioritized investments.
  • Lead complex cross-functional initiatives involving engineering, design, marketing, business planning, and partner teams.
  • Drive alignment across stakeholders, manage dependencies, and deliver strategic programs that advance the Windows graphics ecosystem.
  • Define success metrics, monitor progress, and communicate business and technical outcomes to senior leadership.
  • Champion developer productivity through investments in tooling, diagnostics, debugging, profiling, and performance analysis.
  • Collaborate with engineering teams on architecture decisions, feature prioritization, and long-term platform strategy.
  • Represent Microsoft graphics technologies through customer engagements, technical reviews, conferences, and industry events.
  • Help shape technical documentation, developer content, samples, and community engagement efforts.
  • Serve as a trusted advocate for customer and partner needs throughout the product lifecycle.


Qualifications

Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.

Preferred Qualifications:
  • Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.
  • Experience defining product strategy and roadmap for developer platforms, graphics technologies, or large-scale software ecosystems.
  • Experience working with game studios, game engines, silicon vendors, or developer ecosystems.
  • Experience with graphics APIs and technologies such as DirectX, HLSL, Vulkan, OpenGL, Metal, or similar platforms.
  • Experience leading cross-functional initiatives involving multiple engineering and business stakeholders.
  • Strong communication and stakeholder management skills, including executive presentations and external partner engagement.
  • Familiarity with graphics development, developer tools, GPU architectures, rendering pipelines, shader systems, and graphics performance optimization.
  • Experience with graphics debugging, profiling, or performance analysis tools such as PIX, RenderDoc, or similar solutions.
  • Passion for graphics, gaming, AI acceleration, and developer platforms.

#Windows #DirectX, #HLSL, #PIX, #Shaders, #Graphics, #Gaming

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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