Date Posted:2026-09-04
Country: United States of America
Location: OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA
The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory's (OT) business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio.
This role has a direct reporting partnership with the General Manager of the Seattle territory.
Your Leadership Impact- Partner with and support the General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
- In partnership with the General Manager and Sales Enablement teams, build the OT's service sales plan while managing standardized sales processes and sales management tools to be applied
- Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
- Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
- As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
- Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations
- Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs
Your Experience Education - Bachelor's degree highly desired, with 3 - 5 years of experience
- High school, or equivalent, plus 10 years of relevant experience
- Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Work Experience - Multiple years of experience within the Otis, or the elevator industry
- 3 - 5+ years business to business sales experience
- Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
- Strong desire for candidates who have a proven track record of meeting financial goals and objectives
Basic Qualifications - 5+ years elevator industry management experience strongly preferred
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
- Knowledge and strict enforcement of company EH&S policy and processes
Location: - The job duties for this role require work to be performed 100% in the office in Seattle. Remote work is not available. The expectation is to report into one office on a regular basis and visit the other 1-2x/month.
Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
Benefits: Otis currently provides our colleagues with the following benefits:
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave - Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
The salary range for this role is $140,000 to $175,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
