Uber

Sr Manager, Program Management

Uber$203K — $248K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in a relevant field (Computer Science, Business Analytics, etc.) and 3 years of experience in program management or related roles.
  • Strong analytical skills with a focus on business frameworks and root-cause analysis.
  • Proven experience in managing high-risk, high-visibility programs and anticipating changes.
  • Familiarity with project management tools and techniques such as Gantt Charts and RAPID decision-making framework.
  • Ability to translate complex data insights into visuals for executive stakeholders.

Responsibilities

  • Oversee broad-scale programs requiring coordination across multiple functions.
  • Lead strategies to combat fraudulent account creation and ensure compliance.
  • Develop and execute the global Identity Operations roadmap, aligning with various stakeholders.
  • Understand the intricacies of document verification and onboarding integration.
  • Advise on product design improvements for enhanced business value.
  • Standardize regional processes for identification vetting using advanced technologies.
  • Drive the adoption of new processes and continuously improve through analysis.

Benefits

  • Eligible to participate in Uber's bonus program.
  • Various employee benefits available, details accessible on the company website.
Full Job Description
Job Description

About the role and team

Leading at Uber means setting direction in motion, not waiting for perfect conditions. As a Senior Program Manager, you will be a strategic architect tasked with defining "best-in-class" for our most critical global initiatives-whether scaling world-class sales acquisition motions or establishing safe, scalable support for the future. You will sit at the intersection of strategy and execution, making time, information, and decision-making more effective across a high-stakes, fast-moving landscape.

This role is for a disciplined operator who thrives in the "messy reality" of a global business and can bring order to high-complexity problem spaces. You won't just manage a roadmap; you will navigate regional nuances, influence without formal authority, and carry the weight of decisions that impact the reliability and growth of the Uber platform. If you are an entrepreneurial thinker who can balance shifting priorities with long-term vision and a safety-first mindset, this is where you'll make your mark.

Rate of Pay: $203,000 to $248,000 per year

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

What you'll do
  • Oversee highly visible, high-risk, broad-scale programs requiring extensive cross-functional coordination.
  • Lead the strategy and operationalization of controls against earner fraudulent account creation, encompassing fraud documents, fraudulent profile photos, identity theft, and deduplication.
  • Spearhead the development and execution of the Identity Operations roadmap for CommOps globally, aligning with cross-functional stakeholders including Safety Operations, Product, Engineering, and Legal to balance compliance with optimal user experience.
  • Deeply understand the architecture and integration points of Uber's document verification and onboarding processes, products, and policies.
  • Advise product design and improvements with a direct impact on business value and overhaul existing policies that limit performance.
  • Standardize and unite regional operational processes for vetting identification and eligibility documents using advanced technology capabilities such as automation, machine learning, and workflow management.
  • Drive adoption of new processes and product feature rollouts, continuously measuring, analyzing, and improving implemented changes.
  • Lead, mentor, and scale a high-performing operations team dedicated to identity management and fraud prevention.
  • Supervise at least 1 (one) Program Lead/ 13-1082; Project Management Specialist and Program Manager/ 13-1111; Management Analysts.
  • May telecommute.

Basic Qualifications
  • Employer will accept a Master's degree in Computer Science, Business Analytics, Information Systems, Information Management, Project Management, or a related field and 3 years of experience in the job offered or in a related occupation.
  • Position requires:
    • Leverage external knowledge to forecast trends, make decisions with measurable impact on company objectives, and guide teams to think long-term;
    • Roadmapping, effectively managing highly visible and high-risk programs, and demonstrating proactive foresight to manage changes and identify potential crises;
    • Project management techniques, such as, Gantt Charts, RAPID decision-making framework, Red/Yellow/Green status updates;
    • Prioritization approaches (e.g., Return-on-Investment Analysis and Break-Even Analysis);
    • Analytical skills using proven business frameworks (SWOT analysis, balanced scorecard, benchmarking, and competitive analysis) and effective root-cause analysis;
    • Mathematical and statistical analysis, ability to translate data-driven insights into understandable visuals for senior management, and application of sophisticated statistical experimentation methods (e.g., time series evaluation, difference-in-difference method, and synthetic control method);
    • Coding: Proficiency inata extraction and modeling using various internal and external data tools and languages;
    • Negotiating and overseeing resource allocation and priorities to ensure the on-time delivery of projects and deliverables.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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