Description
POSITION DESCRIPTION:

The Sr. Manager of IT Operation is accountable for ensuring that platforms and products are operationally viable , financially sound, and scalable , bridging the gap between delivery and real business impact.

This role owns vendor management, financial operations, and plan-to-operate handoff , ensuring that investments approved through Demand Control are executed with discipline, tra nsparency, and long-term sustainability.

This position reports to the Head of Portfolio Management Team and or other senior management personnel that the President of the Company may designate .

This position will be based out of San Francisco or Santa Clara office, with 10% of travel as needed.

RESPONSIBILITIES:

IT Financial Operations Ownership

• Own end-to-end financial operations for platforms and products & IT solutions, including:
  - Annual budget planning and monthly SG&A reporting
  - CapEx / OpEx / SG&A visibility and tra cking for business stakeholders

• Ensure business plans are aligned with actual operational execution and cost structure

• Provide valuation and ROI support for new projects/programs in collaboration with the Demand Control Unit

• Support shared and investment decision-making with clear financial insights and risk assessment

Vendor, OEM & Con tra ct Management (Lead responsibility)

• Act as the single accountable lead for vendor, OEM, and solution partner management

• Own and govern
  - Vendor selection, partnership s tra tegy, and negotiation
  - Technical and commercial con tra ct structures (MSA, SoW, pricing models)
  - IP, licensing, and usage terms in collaboration with Legal and Product

• Establish and operate usage tra cking and invoice validation processes
  - Weekly tra cking of IT service and outsourcing usage
  - Cost validation against con tra ct terms and delivery scope

• Drive vendor performance management, including consolidation, renegotiation, and risk mitigation

• Ensure alignment across technical, commercial, and legal dimensions of all vendor relationships

Executive Operations (Planning-to-Operation Handoff Governance)

• Lead the handoff process from Demand Control to Operations

• Define and enforce readiness criteria for operational tra nsition, including:
  - Financial model validation
  - Vendor and con tra ct readiness
  - Support and ownership model definition

• Ensure smooth tra nsition from delivery to steady-state operations with minimal business risk by ensuring business, financial, vendor, and support models are in place.

• Coordinate cross-functional stakeholders (Engineering, Product, Finance, Legal, Procurement) to resolve operational risks and readiness gaps

Performance Optimization & Risk Management

• Optimize operational performance from both cost and spending perspectives

• Identify risks during tra nsition and ongoing operations, and proactively drive mitigation plans

• Continuously improving operational efficiency through standardization, consolidation, and process improvement

REQUIRED QUALIFICATIONS

• Bachelor's or M aster's degree in E conomics , B usiness, A ccounting, F inance, I nformation S ystems, E ngineering or related fields.

• Over 10 years of work experience (or equivalent combination of education) with the proven tra ck record in IT operations, platform operations, enterprise systems, or technology-driven business operations

• Proven experience leading vendor and outsourcing management, including:
  - Con tra ct negotiation (MSA, SoW)
  - Usage tra cking and invoice validation
  - Managing OEMs, system integrators, and solution partners

• Strong understanding of financial operations in a technology environment:
  - Budget planning ( CapEx / OpEx / SG&A)
  - Cost structure design and operational financial tra cking
  - Experience partnering with accounting firms and finance teams on technology asset capitalization and compliance

• Hands-on experience supporting or owning business cases, valuation, and ROI analysis for technology initiatives

• Experience operating enterprise platforms and systems (e.g., CRM, ERP, IT service platforms)

• Ability to define and govern operating models, including SLAs, support structures, and post-launch ownership

• Demons tra ted ability to work cross-functionally with Product, Engineering, Finance, Legal, Procurement, and Business teams

• Strong analytical and communication skills, with the ability to tra nslate complex operational and financial topics into executive-level insights

PREFERRED QUALIFICATIONS:

• Experience in a multi-entity, multi-division, or global organization with complex governance and shared platforms

• Prior experience working within or alongside a Demand Control, Portfolio Management, or CIO governance model

• Background in vendor consolidation, cost optimization, or large-scale outsourcing tra nsformation

• Familiarity with IP management, licensing models, and product commercialization

• Experience supporting platform-to-operation tra nsition for new products or major system rollouts

• Competency using AI tools to improve productivity, knowledge discovery, workflow automation, analysis, and user support, including practical experience with AI tools or comparable enterprise AI capabilities

• Experience in technology-enabled businesses (e.g., energy, infrastructure, SaaS, industrial tech, or enterprise software)

COMPENSATION:

In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:

• Zone 1 (Bay Area, NYC): $164,400 - $205,400
• Zone 2 (CA, NJ, NY): $150,700 - $188,300
• Zone 3 (All others): $137,000 - $171,200

The applicable salary range is based on the employee's primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.