What you'll be doing

You'll join the Simplii Operations and Oversight Center of Excellence (CoE). As a Subject Matter Expert (SME), you'll act as a consultant and domain expert, bringing specialized knowledge to incidents, escalations, and delivery work. You'll turn complex problems into clear problem statements for delivery squads, and validate that those fixes resolve the true root cause. Your expertise will be captured and shared across teams, enabling faster issue resolution, preventing recurrence, and ensuring that solutions are never dependent on a single person. You'll communicate effectively with diverse stakeholders and contribute to continuous improvement initiatives that drive operational excellence.

At Simplii we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Domain Expertise - Apply deep, hands-on industry knowledge in areas such as core banking, platforms, products, channels and servicing, payments, or lending to support incident resolution and complex escalations.
• Root Cause Analysis - Conduct structured investigations using data and system knowledge to identify true root causes, build clear problem statements, and define acceptance criteria that delivery squads can act on without rework.
• Squad Partnership - Collaborate closely with delivery squads on priority work, unblocking technical and process decisions in real time, and ensuring fixes progress smoothly to completion.
• Validation and Closure - Verify that implemented fixes address the root cause before closure, ensuring issues do not recur.
• Knowledge Management - Document solutions, decisions, learnings and current state analysis & documentation in a shared knowledge base, contributing to playbooks and processes so expertise can scale across the team.
• Continuous Improvement - Identify recurring issues and improvement opportunities, tracking relevant capabilities to bring better practices back to the business.

Who you are

• You're a domain expert. You have deep, hands-on industry knowledge of banking systems, products, channels, processes, and are comfortable navigating complex technical, process or operational challenges.
• You're a problem solver. You excel at root cause analysis, using data to investigate issues and translating technical or process challenges into clear requirements and communications.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You're a collaborator. You partner effectively across squads, operations, product teams, and other business units to gather context, confirm impact, and align on resolutions.
• You're a strong communicator. You tailor your messages for different audiences, including frontline staff, executives, business partners, and regulatory stakeholders.
• You're adaptable. You demonstrate sound judgment in ambiguous situations and thrive in environments where no documented process exists, taking initiative to investigate and resolve issues.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

Expected End Date
2028-01-28

Job Location
Toronto-161 Bay St., 4th

Employment Type
Regular

Weekly Hours
37.5

Skills
Process Engineering