What you'll be doing

You'll be a key part of an innovative, "first to market" technology culture, contributing to CIBC's digital transformation. As a Consultant, Production Application Support, you will join CIBC's AESP Team to provide technical expertise for small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi platform environment. The successful candidate for this role may be on call at times, and required to be accessible 24/7.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Analysis and Support- Evaluate service requests to ensure adherence to standards and processes. Coordinate and/or execute implementation plans.
• Troubleshooting Skills- Identify and resolve small to medium complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
• Technical Expertise- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

Who you are

• You can demonstrate 7 years experience in. Providing production application support and have experience in developing or supporting DataPower Integration gateway technology, XML/XSLT, XALAN, or any other integration technologies. Good to have experience in Java/J2EE, API, managed Secure File transfer, Feedhub, and Batch scheduling, have experience with defining, implementing changes to, and supporting a production application. You have some experience / familiarity with majority of the following technology environments: CaaS, scripting (shell) Oracle Databases, experience with Autosys and Feedhub, Version Control Software, Agile and DevOps concepts, Middleware (JBoss, Weblogic or Websphere), Jenkins, Github. You have strong knowledge of Microsoft Windows, Linux RedHat and Unix Solaris operating systems, Basic Network Troubleshooting, Secure File Transfer protocols. It's an asset if you have knowledge of Dynatrace, Grafana, Splunk and Devops tools.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You're a certified professional. Bachelor's degree or equivalent in Computer Science or Technical discipline.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-81 Bay, 22nd Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively