American Express

Sr AI Engineer I

American Express$120K — $150K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-5 years of software or data engineering experience
  • Hands-on experience with LLM-based applications (e.g., RAG, chatbots)
  • Proficient in Python (preferred) or Go
  • Familiarity with data pipelines for structured and unstructured data
  • Knowledge of modern AI/ML tools like LangChain or Hugging Face
  • Experience deploying applications in cloud/containerized environments (Docker, Kubernetes)

Responsibilities

  • Build and enhance Generative AI applications, including RAG systems
  • Develop data pipelines integrating logs, metrics, and operational data
  • Quickly prototype ideas and transition successful projects to production
  • Utilize LLMs and vector databases for incident management solutions
  • Collaborate with engineers to identify AI opportunities in production
  • Contribute to the deployment and monitoring of AI systems

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% company match on retirement savings plan
  • Free financial coaching and well-being support
  • Comprehensive health insurance benefits
  • Flexible working model options
  • 20+ weeks paid parental leave for all parents
  • Free access to global wellness centers
  • Confidential counseling support through Healthy Minds program
  • Career development and training opportunities
Full Job Description
Job Description

American Express Technologies is building AI-powered tools to improve how our production systems are monitored, supported, and maintained. This team focuses on applying Generative AI to real operational challenges-like incident triage, root cause analysis, Delivery Pipelines, and workflow automation-at an enterprise scale.

We're looking for an engineer with hands-on experience in Generative AI who wants to build practical, production-ready applications. You'll work on systems that combine LLMs with real-world operational data to reduce manual effort, drive decisions vis data, and improve system availability

Responsibilities

  • Build and iterate on Generative AI applications, including retrieval-augmented generation (RAG) systems and lightweight agent workflows
  • Develop data pipelines that bring together logs, metrics, and operational data to support AI-driven use cases
  • Prototype quickly and help transition successful ideas into production-ready tools
  • Apply LLMs, embeddings, and vector databases to solve problems in incident management and system operations
  • Collaborate with engineers and product partners to identify high-impact opportunities for AI in production environments
  • Contribute to deployment, monitoring, and ongoing improvement of AI-powered systems

What You'll Learn / Grow Into
  • Designing and scaling AI systems in real-world production environments
  • Applying GenAI patterns (RAG, agents) to complex and diverse enterprise data
  • Building reliable, observable systems-not just prototypes, with measurable effectiveness and outcomes
  • Working across teams to turn ideas into adopted mainstream solutions


Qualifications

  • 2-5 years of software engineering or data engineering experience
  • Hands-on experience building solutions with demonstrated results using LLM-based applications (RAG, chatbots, or similar)
  • Proficiency in Python (preferred) or Go
  • Understanding of data pipelines and working with structured and unstructured data
  • Familiarity with modern AI/ML tooling (e.g., LangChain, Hugging Face, or similar ecosystems)
  • Experience deploying applications in cloud or containerized environments (Docker, Kubernetes, etc.)

Preferred Qualifications
  • Experience working with vector databases, traditional databases and warehouses, and embedding-based retrieval
  • Exposure to observability and/or operational data (logs, metrics, tracing)
  • Experience with ITIL data, particularly incident, problem, and change
  • Familiarity with APIs, microservices, or full-stack development
  • Interest in applying AI to system reliability and operational effectiveness.
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.




About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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