Salesforce

Specialist Solution Engineer

Salesforce$134K — $180K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Solution Engineering, pre-sales, or customer-facing technical roles
  • Proficient in translating business needs into technical solutions
  • Experienced in delivering demos to technical and business stakeholders
  • Strong communication and storytelling skills
  • Ability to thrive in fast-paced sales environments
  • Curious, ownership-oriented, and problem-solving mindset

Responsibilities

  • Lead discovery sessions to identify business challenges
  • Design and present tailored product demonstrations
  • Develop and implement technical sales strategies aligned with customer objectives
  • Translate business challenges into solution architectures
  • Respond to requests for proposals (RFPs) efficiently
  • Collaborate with Sales, Product, and Services teams
  • Contribute to best practices and scalable team assets
  • Stay updated on innovations in AI and automation

Benefits

  • Support for career development and growth
  • Access to resources promoting work-life balance
  • Engagement in scalable, high-impact projects
  • Opportunity to shape AI-driven customer service experiences
  • Collaborative and innovative work culture
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Sales

Job Details

In this role, you will:
  • Lead the Agentforce Service conversation in SMB deals: Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.
  • Deliver high impact, tailored demos: Build and present compelling demonstrations that showcase AI powered, proactive service experiences, connected workflows, and automation.
  • Drive technical win strategy: Own the solution strategy for service, address objections, align stakeholders, and guide deals to close.
  • Create leverage through repeatability: Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.
  • Enable the broader ecosystem: Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality.
  • Bring the voice of the field: Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service.
  • Connect Agentforce Service to the broader platform: Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions.

Key Responsibilities
  • Lead discovery sessions to uncover business challenges and define solution strategy
  • Design and deliver customized product demonstrations that show real world value
  • Develop and execute technical sales strategies aligned to customer outcomes
  • Translate business needs into solution architectures and recommendations
  • Respond to RFPs and RFIs with both technical and business context
  • Partner with Sales, Product, and Services to drive aligned execution
  • Contribute to team enablement, best practices, and scalable assets
  • Stay current on Agentforce Service, AI, and automation innovations

Required Qualifications
  • 5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
  • Strong ability to translate business needs into technical solutions and business value
  • Experience delivering customer facing demos and presentations to both technical and business audiences
  • Excellent communication, storytelling, and stakeholder alignment skills
  • Ability to operate in a fast paced, high volume sales environment
  • Curiosity, ownership mindset, and a passion for solving complex problems
Preferred Qualifications
  • Experience with customer service, contact center, or customer experience technologies
  • Familiarity with AI, automation, and agent based experiences
  • Experience in SMB or high velocity sales environments
  • Salesforce certifications or equivalent platform experience
  • Background in integrations, workflows, or CRM ecosystems

What Sets This Role Apart

This is not a traditional Solution Engineer role. You will:
  • Help define how Agentforce Service wins in SMB, not just support deals
  • Operate as a specialist and multiplier across the business
  • Contribute to scalable motions, not one off solutions
  • Play a key role in bringing AI powered, proactive service experiences to life
Who You Are
  • A builder who sees patterns and creates structure
  • A storyteller who connects technology to real outcomes
  • A collaborator who elevates those around you
  • A problem solver who thrives in ambiguity
  • Someone who wants to shape the future of AI driven service

Why Join Us

Join a team that is:
  • Defining the future of Agentforce powered customer service
  • Building scalable, high impact motions in SMB
  • Focused on growth, development, and measurable business impact


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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