The RoleSolutions Engineers own the front line of customer success, handling technical support, leading onboarding execution, and partnering with Account Managers to drive adoption and expansion. This role is a designed launchpad within 12 to 18 months, you'll either 1) grow into an Enterprise-Focused Solutions Engineer, the technical counterpart to our Strategic Account Managers, owning relationships with senior executives at some of the world's best-known brands. Or 2) move into a product management role, supporting new feature development and enhancements. You'll work directly with our founders, product team, and post-sales team, gaining the kind of full-funnel exposure that's rare this early in a career.
What You'll Do- Own Tier 1 and Tier 2 technical support, serving as the first line of problem-solving for customers
- Run onboarding execution: configure integrations, set up workflows, and get customers to value fast
- Partner with AMs during implementations and expansions to validate technical feasibility and build demos or proof-of-concepts
- Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features
- Surface support ticket trends to the product team, directly influencing the roadmap
- Build internal playbooks and customer-facing documentation to shorten time-to-value
- Automate repetitive workflows by creating self-service docs, chatbots, or lightweight tooling
What You'll Bring- 0 to 2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation); new grads welcome
- Comfort debugging workflows, exploring APIs, and picking up new systems quickly
- Genuine curiosity about enterprise software and how technical solutions get deployed at scale
- Ability to thrive in a fast-paced environment where you're helping shape the playbook, not just following one
- Strong communication skills, able to translate technical concepts for both end-users and senior stakeholders
Bonus Points- Prior startup or high-growth company experience
- Interest in growing into an Enterprise SE, Product, or PM track
Compensation & BenefitsSalary: $100K-$120K
Equity: 0.03% - 0.04%
Health: Medical, dental, and vision coverage
Unlimited PTO
Office: In-office in SF 5 days a week, with daily lunches. Commuter and parking benefits
Interview Process- Recruiter screen with James, Founding Recruiter (30 min)
- Hiring manager interview with Keshav, Head of Solutions Engineering/ Product Lead
- Role-specific assessment (technical troubleshooting or implementation exercise)
- Final onsite in SF with Co Founders
- References + offer
We move fast, from first conversation to offer in 1 to 2 weeks. We'll be transparent at every stage.
