The Opportunity

We are seeking a technically skilled, customer-focused individual to join our Technical Onboarding team as a Solutions Consultant. In this role you will own the onboarding and adoption of our enterprise customers, taking them from a signed contract to a secure, well-governed, and widely adopted deployment of our platform. You will serve as the trusted technical advisor for each engagement, running discovery, designing the right approach, and leading the hands-on delivery yourself. This spans a range of engagement types, from securing and standing up a customer's enterprise instance to driving broad team adoption and API collaboration at scale. Most of our customers are large, security-conscious organizations in regulated industries, so this is a consultative, high-impact role where you will drive real technical outcomes and directly influence customer success.
What You'll Do

• Engagement Ownership: Own structured onboarding and adoption engagements end to end, from kickoff and project planning through configuration, testing, closing, and post-engagement hypercare, serving as the single point of ownership for the platform-side rollout.
• Technical Discovery & Solution Design: Lead discovery into each customer's API lifecycle, team structure, collaboration patterns, and security requirements, and translate that into a project plan and workspace design tailored to their environment.
• Security & Identity Implementation: Configure and validate enterprise security and identity controls, including SSO/SAML across multiple identity providers, SCIM provisioning and role-based access control, domain verification and capture, content migration, Secret Scanner, external vaults, BYOK encryption, and audit-log integration with customer SIEM tooling.
• Adoption & Workspace Enablement: Design and stand up customers' team and discovery workspaces, access controls, integrations, Private API Network, and CI/CD workflows, and enable their teams to collaborate, reuse APIs, and adopt the platform at scale.
• Stakeholder & Project Management: Drive cadence and momentum across each engagement, surface risks and blockers early, and coordinate the customer's IT, security, and engineering stakeholders, including navigating regulated-environment constraints like audit and change-control requirements.
• Evolving Service Portfolio: Deliver across a growing catalog of engagement types and ramp quickly on new service offerings as our portfolio expands.
• Cross-Functional Collaboration: Partner with Sales, Solutions Architects, Customer Success, Customer Education, Customer Advocacy, and Support to ensure a coordinated customer experience, and surface expansion and reference opportunities back to the account team.
• Feedback Loop: Capture customer-observed platform gaps and feature requests, and relay product feedback and escalations to Support, Product, and Engineering.

About You

• 3-5 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Implementation, Professional Services, Technical Account Management, or Customer Success.
• A solid understanding of the software development lifecycle (SDLC), API design principles (REST, GraphQL), and common integration patterns.
• Hands-on familiarity with enterprise identity and security concepts such as SSO/SAML, SCIM provisioning, and major identity providers (Okta, Entra, OneLogin), or the ability to ramp on them quickly.
• Strong consultative instincts: the ability to run discovery, present to both technical and business audiences, and set honest expectations.
• Strong technical curiosity and a genuine desire to continuously learn and level up technically, deepening your platform expertise and picking up new tools, integrations, and capabilities as the role and product evolve.
• Proven project-management skills and the ability to keep multiple engagements on track in a fast-paced environment.
• Excellent presentation, written, and verbal communication skills, with comfort leading live, hands-on configuration sessions.
• A bias for action and a drive to get customers to value efficiently.

Nice to Haves

• Experience with APIs or platforms related to API development, testing, or documentation.
• Familiarity with cloud platforms (AWS, Azure, GCP), DevOps tooling (CI/CD, containers), and secrets-management or SIEM ecosystems.
• Experience delivering to enterprise customers in regulated industries (financial services, healthcare, insurance).
• Experience with a modern scripting or programming language (e.g., JavaScript, Python).
• Professional working proficiency in Spanish and/or Portuguese, to support customers and stakeholders across Latin America and other Spanish- or Portuguese-speaking regions.

The reasonably estimated OTE for this role is $110,000 to $140,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We're building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.