5-7 years of experience in payroll systems or HCM software required
Proven experience in sales support or consulting within a SaaS environment
Excellent presentation and communication skills, able to engage diverse audiences
Strong technical skills with cloud-based technologies
Experience with CRM tools and Microsoft Office, especially Excel and PowerPoint
Familiarity with Workday, Oracle, or SAP SuccessFactors is advantageous
A passion for delivering remarkable customer experiences
Responsibilities
Collaborate with Sales to identify client needs through discovery sessions
Design and conduct tailored solution demonstrations for client challenges
Develop compelling ROI cases and value propositions with the Business Development team
Address client inquiries on IT, technology, and data security confidently
Ensure smooth transitions to Implementation teams by sharing detailed insights
Act as a product expert for internal teams and external clients
Provide training on new product features and maintain demo environments
Travel to represent the company at client meetings and industry events
Benefits
Competitive vacation allowance
401K retirement plan
Access to Calm app for mental well-being
Employee Assistance Program (EAP)
Eye and glasses contribution
Work from home (WFH) allowance
Paid volunteering days
Birthday leave
Parental and marriage leave
Bereavement leave
Full Job Description
What makes this role exciting We are looking for a dynamic and client-focused Global Payroll Solutions Consultant who combines a passion for technology and problem-solving with excellent communication and consulting skills. If you're someone who can confidently present and explain complex solutions in a clear, approachable way, adapting quickly in fast-paced environments and managing multiple priorities with ease, we would love to hear from you. In this role, you'll play a key part in the sales process by supporting requirements and gap analysis, value assessments, solution design, and product demonstrations. Your ability to bridge business needs with technical possibilities will help shape innovative payroll solutions for clients around the world.
Main responsibilities
Collaborate with Sales to qualify opportunities and lead discovery sessions that uncover business needs and operational pain points
Design and deliver tailored solution demonstrations that speak directly to client challenges, including preparing custom templates, reports, and sample data
Support the development of compelling value propositions, including ROI cases, alongside Business Development Managers
Respond to client IT, technology, and data security inquiries with clarity and confidence. Contribute to RFI/RFP responses, value assessments, and implementation planning for country rollouts
Participate in smooth handovers to Implementation and Operations teams, ensuring discovery insights and data are effectively transferred
Act as a product expert to both internal Sales teams and external stakeholders
Deliver training on new product features and maintain the accuracy of demo environments
Travel: Represent CloudPay at client meetings, tradeshows, workshops, and industry events as a knowledgeable and approachable brand ambassador
Experience needed for this role
Experience with HCM, time & attendance, or payroll systems is required
Proven experience in sales support, pre-sales, or consulting roles, ideally within a SaaS environment
Excellent presentation skills and the ability to explain complex topics in a clear, engaging way
Strong communication skills, both written and verbal, with the ability to tailor messaging to diverse audiences. Fluent in English is a must. Additional languages are a plus.
Strong technical acumen and comfort navigating cloud-based technology solutions
Ability to build trust and effective working relationships with internal teams and external clients alike
Comfortable managing multiple tasks under time pressure while maintaining attention to detail
Familiarity with CRM platforms and Microsoft Office (especially Excel and PowerPoint)
Knowledge of Workday, Oracle or SAP SuccessFactors is beneficial, though not essential
A passion for delivering exceptional customer experiences
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
