Job Description/Preferred Qualifications
Position Overview
The Software Applications Engineer is a strategic customer-facing role supporting Frontline software products across the Americas and Europe. The position combines customer support, customer training, and technical project management, with an approximate focus of 50% customer support, 25% customer training, and 25% technical project management. This role reports to the Regional Product Manager, Americas and Europe.
Key Responsibilities
- Provide technical assistance, troubleshooting, and customer support for Frontline software products.
- Deliver customer training and implementation support for new customers, product deployments, upgrades, and new feature introductions.
- Support sales activities as needed, including technical discussions, customer presentations, and product feature demonstrations.
- Collect, document, and communicate customer feedback to support product improvements and enhancement planning.
- Participate in domestic and international travel to support customer engagements, implementations, training, and project activities.
Required Skills and Experience
- Ability to work independently while collaborating effectively within a dynamic, cross-functional team environment.
- Strong verbal and written communication skills, with the ability to explain technical subjects clearly to customers and internal teams. Fluency in English is required; additional languages are a plus.
- Previous experience in customer support, software implementation, technical training, and technical project management.
- Working knowledge of PCB manufacturing processes and related engineering workflows are highly desirable.
- Administration-level knowledge of Frontline software products, including InCAM Pro, InFlow, InSight, or Genesis, is highly desirable.
- Experience with high-level programming languages such as Perl or Python and Oracle database management is a plus.
- 25% travel both domestic and international travel
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
Base Pay Range: $114,800.00 - $195,200.00 Annually
Primary Location: USA-CA-Milpitas-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
