• Act as primary point of contact and first-line support for syngo.via users

• Resolve common issues and escalate complex cases with structured diagnostics

• Monitor system health, connectivity, and data flows (DICOM/HL7)

• Perform application-level administration including user access and configuration

• Support radiology and cardiology workflows and provide end-user support

• Coordinate with clinical teams, IT, and Siemens service organizations

• Assist with upgrades, integrations, and training initiatives

• Support project coordination and continuous improvement efforts

• Track KPIs such as uptime, incident response, and user adoption

• Ensures systems are operational and users productive

• Acts as coordination and workflow enablement lead

• Does not replace customer IT

• Does not perform deep server or network troubleshooting

• 3+ years experience in healthcare IT or medical imaging

• Knowledge of DICOM, HL7, PACS/VNA concepts

• Experience working with clinical users and workflows

• Experience with syngo.via or Siemens D&A portfolio

• Hybrid clinical and IT background

• Experience in enterprise imaging environments

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.