Ascension

Service Delivery Manager

Ascension$125K — $170K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma with 3 years of experience, or an Associate's/Bachelor's with 2 years, or 7 years of relevant job experience.
  • 3 years of leadership or management experience preferred.
  • 10 years managing enterprise software platform delivery and external vendor teams is preferred.
  • Experience in large-scale, multi-application software environments is a plus.
  • Demonstrated technical mentorship experience to product managers or software delivery teams.

Responsibilities

  • Lead the strategic roadmap and operational delivery of the enterprise platform.
  • Oversee multi-vendor delivery performance and resource allocation for 35-50 service provider staff.
  • Champion a cohesive 'One Team' culture to enhance collaboration between vendor staff and internal teams.
  • Mentor and guide Product Managers and Analysts to improve platform execution.
  • Align leadership and development teams for compliant software releases.

Benefits

  • Comprehensive health coverage including medical, dental, vision, and prescription plans.
  • Employer-matched retirement contributions and financial planning resources.
  • Pro-rated paid time off and paid holidays.
  • Ascension-paid tuition and ongoing professional development opportunities.
  • Employee Assistance Programs with counseling and stress management resources.
  • Parental leave and adoption assistance for family support.
  • Optional benefits like legal and pet insurance, along with transportation savings.
Full Job Description
Your future role at a glance

Location: Remote

Department: Applications and Platform

Schedule: Full-time

Salary: $125,689.26 to $170,049.54 per year

Eligible for an annual bonus incentive

#LI-Remote

Benefits that help you thrive

  • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
  • Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
  • Time to recharge: pro-rated paid time off (PTO) and holidays
  • Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
  • Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources
  • Family support: parental leave, adoption assistance and family benefits
  • Other benefits: optional legal and pet insurance, transportation savings and more


How you'll make an impact in this role

  • Lead the strategic roadmap and operational delivery of the enterprise platform to align software solutions with broader organizational goals.
  • Oversee multi-vendor delivery performance, resource allocations, and timekeeping metrics for 35-50 service provider staff members.
  • Champion a cohesive "One Team" culture to eliminate delivery silos between external vendor staff and internal product teams.
  • Mentor and guide internal Product Managers and Product Analysts to foster technical growth and elevate platform execution standards.
  • Align executive leadership, vendor managers, and cross-functional development teams to ensure high-quality, compliant software releases.

What minimum requirements you'll need

Education:

  • High School diploma equivalency with 3 years of cumulative experience OR Associate'
    degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
  • 3 years of leadership or management experience preferred.

What additional preferences we're seeking

  • 10 years of progressive experience managing enterprise software platform delivery and external vendor teams.
  • Proven track record leading multi-application software environments within a large-scale, complex enterprise ecosystem.
  • Documented experience providing direct technical mentorship to product managers, business analysts, or software delivery teams.


Responsibilities

  • Lead the strategic roadmap and operational delivery of the enterprise platform to align software solutions with broader organizational goals.
  • Oversee multi-vendor delivery performance, resource allocations, and timekeeping metrics for 35-50 service provider staff members.
  • Champion a cohesive "One Team" culture to eliminate delivery silos between external vendor staff and internal product teams.
  • Mentor and guide internal Product Managers and Product Analysts to foster technical growth and elevate platform execution standards.
  • Align executive leadership, vendor managers, and cross-functional development teams to ensure high-quality, compliant software releases.


Qualifications

Education:

  • High School diploma equivalency with 3 years of cumulative experience OR Associate'
    degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
  • 3 years of leadership or management experience preferred.

About Ascension

Ascension is a healthcare company that provides a range of services, including hospital care, primary care, and specialty care. The company operates more than 150 hospitals and 50 senior living facilities across the United States. Ascension also offers health insurance and other healthcare-related services. The company was founded in 1999 and is headquartered in St. Louis, Missouri.
Learn more about Ascension
Size
165,000 employees
Industry
Founded
1999

Similar Jobs

More Jobs at Ascension

More Enterprise Technology Jobs

Find similar Service Delivery Manager jobs: