NOVOS Support Engineer

NOV, Inc.$90K — $110K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.
  • Experience in supporting industrial automation, control systems, or complex software applications.
  • Strong troubleshooting skills with expertise in root cause analysis for integrated systems.
  • Knowledge of networking architecture and firewall administration is essential.
  • Preferred experience with Linux-based systems and AWS cloud services.
  • Proficient in SQL, Linux, Python, and virtualization technologies.
  • Effective communication skills for cross-team collaboration.

Responsibilities

  • Provide second-level support for software products and automation systems, resolving issues efficiently.
  • Utilize Jira Service Management for issue tracking and prioritization.
  • Conduct root cause analysis on software and system issues, proposing effective solutions.
  • Develop and maintain customized software configurations for customers.
  • Drive continuous improvements to deployment processes and support tools.
  • Engage in software development, creating advanced diagnostic utilities for field support.
  • Administer web applications, manage user access, and release configuration files.

Benefits

  • Opportunities for professional development and continuous learning within a technical field.
  • Involvement in innovative Digital Product and Automation initiatives.
  • Collaboration with various internal teams and direct engagement with customers.
  • Chance to contribute to product reliability and operational efficiency.
Full Job Description
Job Description

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our NOVOS platform, ensuring its long-term performance and customer satisfaction. You will work closely with internal teams and customers to identify and implement improvements, driving product reliability and operational efficiency.

Responsibilities

  • Provide second-level support for software products and automation systems, resolving issues efficiently.
  • Utilize Jira Service Management for issue tracking and prioritization.
  • Conduct root cause analysis on software and system issues, proposing effective solutions.
  • Develop and maintain customized software configurations for customers.
  • Drive continuous improvements to deployment processes and support tools.
  • Engage in software development, creating advanced diagnostic utilities for field support.
  • Maintain virtualized test environments for accurate testing.
  • Collaborate with stakeholders to identify product enhancements, ensuring reliability.
  • Update firewall configurations and security policies using approved tools.
  • Administer web applications, manage user access, and release configuration files.


Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.
  • Essential experience in supporting industrial automation, control systems, or complex software applications.
  • Strong troubleshooting skills and expertise in root cause analysis for integrated systems.
  • Knowledge of networking architecture and firewall administration is a must.
  • Preferred experience with Linux-based systems and AWS cloud services.
  • Experience in web application administration, user access management, and configuration management.
  • Proficiency in SQL, Linux, Python, and virtualization technologies.
  • Field experience supporting industrial automation systems is an advantage.
  • Excellent communication skills for effective cross-team collaboration.
  • Willingness to travel domestically and internationally for customer support and field deployments.

About NOV, Inc.

NOV, Inc. Careers

Joining NOV, Inc. presents an unparalleled opportunity to advance a career in the energy sector with a company at the forefront of driving innovation and growth. NOV, Inc. is actively seeking professionals who are ready to engage with a global team that values leadership, diversity, and professional development.

Explore Job Opportunities

NOV, Inc. offers a variety of job opportunities that cater to a range of skills and experiences. Whether it's in engineering, finance, or project management, NOV, Inc. positions itself as a leader in career advancement in the energy industry. Explore open positions that align with professional skills and career interests.

Internship Programs

NOV, Inc. believes in nurturing talent from the ground up. Internship programs at NOV, Inc. provide invaluable industry exposure and hands-on experience, making them a cornerstone of professional development for students and recent graduates eager to make their mark.

Commitment to Employee Growth and Benefits

At NOV, Inc., employee growth is a priority, supported by comprehensive benefits and diversity training programs designed to foster an inclusive workplace. NOV, Inc. invests in its team, ensuring access to the tools and training necessary to excel both professionally and personally.

Cultivating a Culture of Innovation

The culture at NOV, Inc. is built on a foundation of innovation and collaborative problem-solving. Employees are encouraged to bring fresh ideas and perspectives to the table, driving the company’s leadership in the energy sector.

Professional Development and Networking

NOV, Inc. is dedicated to the continuous professional development of its team members through leadership training, networking opportunities, and robust career paths. Employees at NOV, Inc. enjoy a dynamic environment where they can build strong professional networks and enhance their career trajectory.

Hiring Process

The hiring process at NOV, Inc. is designed to be transparent and engaging, starting from the initial job posting to the final interview. Candidates are encouraged to showcase their skills and experiences through a detailed resume and during the interview process, ensuring a fit that is beneficial both for the individual and for NOV, Inc.

Join the NOV, Inc. Team

NOV, Inc. is looking for passionate, curious, and innovative team players. Search for open positions that match skills and interests on the NOV, Inc. careers page. Discover how a position at NOV, Inc. can propel a career to new heights.

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