The Challenge

With the continued expansion and maturity of OneTrust's products, UX team, and AI-ready governance platform, we're looking to hire a Senior UX Researcher who will help deepen our understanding of customer needs and shape better product experiences across complex enterprise workflows.

This role is a senior individual contributor position focused on planning, leading, and delivering high-impact research that informs product strategy, design direction, and prioritization. You will partner closely with Product, Design, Engineering, and cross-functional stakeholders to ensure decisions are grounded in evidence, user needs, and business context. You will also help elevate research quality and maturity by mentoring others, improving practice standards, and enabling teams to move from insight to action.
Your Mission

• Lead end-to-end qualitative and quantitative UX research across the product lifecycle, from generative discovery through evaluative validation
• Translate ambiguous product, design, and business questions into clear research plans, methodologies, and actionable outputs
• Conduct and synthesize research using a range of methods such as usability studies, interviews, surveys, concept testing, diary studies, field research, and journey mapping
• Deliver credible, insight-rich recommendations that influence roadmap decisions, design direction, and customer experience strategy
• Partner closely with Product Managers, UX Designers, Engineers, Data partners, and business stakeholders to identify opportunities and integrate research into planning and execution
• Advocate for the user by connecting research findings to measurable product and customer outcomes
• Coach and guide designers, PMs, and other collaborators on research best practices, study design, and insight activation
• Contribute to the growth of OneTrust's research practice through templates, documentation, reusable frameworks, and high-quality storytelling
• Leverage tools such as analytics platforms, feedback channels, and AI-assisted workflows responsibly to improve efficiency while maintaining rigor, human judgment, and research ethics
• Ensure research is conducted in a way that reflects strong standards for privacy, consent, accessibility, and trust

You Are

• A strong champion for the user, research craft, and thoughtful product experiences
• A systems thinker who can connect user insight to product strategy, business goals, and technical realities
• Comfortable balancing speed and rigor in a fast-paced, product-minded environment
• Skilled at turning research findings into clear, persuasive narratives that drive alignment and action
• Highly collaborative and able to build trusted relationships across Product, Design, Engineering, and leadership
• Curious, pragmatic, and self-directed, with the ability to identify important questions and drive them to resolution
• Comfortable operating in complex B2B and enterprise SaaS environments
• Thoughtful about responsible and ethical use of AI in research workflows

Your Experience Includes

• 4+ years of relevant UX research experience working on digital products and generating actionable insights that drive measurable impact
• Degree in Human-Computer Interaction, Psychology, Human Factors, Sociology, Anthropology, Design Research, or a related field, or equivalent practical experience
• Deep understanding of qualitative and quantitative research methods at scale, including usability evaluation, stakeholder interviews, surveys, focus groups, ethnographic research, diary studies, and concept testing
• Ability to independently scope, design, execute, synthesize, and communicate impactful research in a fast-paced product development environment
• Experience integrating research into product and design roadmaps and influencing both short-term decisions and longer-term strategy
• Strong storytelling and communication skills, with the ability to explain research process, findings, tradeoffs, and recommendations to diverse audiences
• Experience collaborating cross-functionally with Product Managers, Designers, Engineers, and business stakeholders
• Experience working in B2B or enterprise SaaS environments
• Familiarity with research and analytics tools such as Pendo, Maze, survey platforms, repository systems, or similar solutions
• Ability to use AI-enabled tools to support synthesis, pattern identification, or workflow efficiency while maintaining research integrity, quality, and ethical standards
• Experience working in regulated or trust-sensitive domains is a plus

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$116,475-$174,713 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources

Check out the following to learn more about OneTrust and its people:
Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy OverviewYou can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].