Req ID: 386618

We are currently seeking a Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote to join our team in Dallas, Texas (US-TX), United States (US).

Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist

About the Role

We are seeking an experienced Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist to provide advanced production support for warehouse, distribution, and supply chain operations.

You will serve as the Level 2/Level 3 escalation point for Tecsys-related issues, working closely with operations, IT, integration, infrastructure, automation, external vendors, and Tecsys support teams.

This is a hands-on role focused on complex troubleshooting, integrations, application stability, root-cause analysis, and continuous improvement.

What You'll Do

• Provide L2/L3 production support for Tecsys Elite WMS and Elite Distribution ERP.
• Troubleshoot complex issues involving inventory, orders, transactions, interfaces, printing, jobs, performance, configuration, and user access.
• Investigate application logs, SQL/data, interface messages, file transfers, job status, and transaction workflows.
• Support integrations with ERP, EDI, carriers, automation/WCS, RF devices, reporting, label-printing, customer, and supplier systems.
• Troubleshoot APIs/web services, EDI, SFTP/FTP, batch jobs, middleware, and file- or message-based interfaces.
• Coordinate transaction retries, reprocessing, reconciliation, and recovery activities.
• Lead high-priority incident triage, impact assessment, communication, escalation, and resolution.
• Perform root-cause analysis and identify opportunities to prevent recurring incidents.
• Manage escalations with Tecsys and third-party vendors, providing detailed troubleshooting information and supporting evidence.
• Support approved configuration changes, workflow updates, master-data corrections, security changes, releases, cutovers, and hypercare.
• Maintain troubleshooting guides, runbooks, escalation procedures, and knowledge-transfer materials.
• Mentor L1/L2 support teams and business super users on common issues and support procedures.

Required Qualifications

• 7+ years of experience supporting WMS, ERP, distribution, or supply chain applications.
• 4+ years of hands-on Tecsys Elite experience, or strong enterprise WMS/Distribution ERP experience with the ability to quickly learn Tecsys.
• Strong understanding of warehouse and distribution processes, including:
• Inbound and receiving
• Order fulfillment
• Inventory management and cycle counting
• Procurement
• Returns
• Shipping and distribution
• Enterprise system handoffs
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reporting, security, devices, and operational workflows.
• Experience supporting integrations using APIs/web services, EDI, SFTP/FTP, batch jobs, and file-based interfaces.
• Ability to use SQL for troubleshooting, data validation, reconciliation, and root-cause analysis.
• Experience with incident, problem, change, release, and vendor management processes.
• Familiarity with ServiceNow, Jira, or similar ITSM platforms.
• Excellent communication skills and the ability to work effectively with business users, IT teams, technical teams, and vendors.

Preferred Qualifications

• Direct production support experience with Tecsys Elite WMS and Elite Distribution ERP.
• Experience with Tecsys Itopia and/or additional Tecsys modules such as:
• Transportation Management (TMS)
• Delivery Management
• TecsysIQ / Analytics
• Order Management
• Experience with relational databases, Oracle, Linux/Unix, Windows, scripting, job scheduling, monitoring tools, or cloud/SaaS environments.
• Experience supporting upgrades, releases, implementations, go-lives, cutovers, and hypercare.
• Experience in large-scale warehouse, distribution, logistics, or supply chain environments.

What Success Looks Like

In this role, you'll help ensure stable, reliable warehouse and distribution operations by:

• Resolving critical production issues quickly.
• Reducing recurring incidents and manual workarounds.
• Improving transaction reliability and system performance.
• Maintaining accurate and reconciled WMS, ERP, and shipping transactions.
• Supporting successful Tecsys releases, upgrades, and enhancements.
• Improving support processes, documentation, and knowledge across the organization.

The Ideal Candidate

You are a hands-on application support professional who understands both technology and warehouse operations. You can quickly diagnose complex problems, work calmly during production incidents, communicate clearly with non-technical stakeholders, and collaborate effectively with developers, infrastructure teams, vendors, and business users.

If you have strong Tecsys Elite, WMS, distribution, integration, and production support experience, this is an opportunity to play a key role in keeping critical supply chain operations running reliably.

Pay Transparency

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $92,408-$179,699. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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