BankUnited

Sys Tech Supp Analyst - Adv

BankUnited • $80K — $95K *
Miami Lakes, FL 33018In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer information systems or engineering, or equivalent work experience.
  • Scrum Master Certification or equivalent required.
  • 4-6 years of application support experience in banking required.
  • 1 year of experience with Cloud AWS required.
  • Experience with industry information security requirements.

Responsibilities

  • Respond to and resolve customer issues escalated by Level one support.
  • Act as a liaison between vendors and business units.
  • Communicate effectively, both orally and in writing.
  • Provide expertise and participate in new and existing application projects.
  • Test and install system patches and upgrades following change control processes.
  • Maintain system integrity through monitoring configurations and files.
  • Document installation and operating procedures for applications.

Benefits

  • Professional development opportunities and support for certifications.
  • Collaborative team environment fostering communication and problem-solving.
  • Potential for career advancement within the organization.
Full Job Description
JOB SUMMARY: This position provides Application Support for internal users for various mission critical systems / applications. This position is also responsible for daily response to issues related to system functions, report authoring and ongoing rollout of systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responds to, defines, researches, and resolves customer issues referred by Level one support
  • Functions as the liaison between vendors and BankUnited business units.
  • Demonstrates excellent oral and written communication skills.
  • Provides subject matter expertise and participates in projects related to new and existing applications.
  • Follows defined change control process to test and install system patches, upgrades, or features.
  • Maintains system files and monitors system configurations to ensure data integrity.
  • Reviews, analyzes, and installs application systems in support of the Business lines.
  • Consults with users to identify current operating procedures and to clarify objectives.
  • Documents and write manuals to describe installation and operating procedures.
  • Monitors the ticket flow, re-assigns tasks as needed to keep an even balance of work within the department.
  • Communicates and is the focal point for the dissemination of information from management to the team and vice versa.
  • Recommends and assists with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the team.
  • Troubleshoots areas of poor performance and identifies effective solutions to resolve issues both in the immediate future and for the longer term.
    Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  • Adheres to Bank policies and procedures and completes required training.
  • Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

Education
  • Bachelor's degree in computer information systems, and/or engineering or equivalent work experience related to application systems may be considered
  • Scrum Master Certification or equivalent required

Experience
  • 4 - 6 years of Banking experience supporting applications required
  • 1 years of experience working in Cloud AWS required
  • Minimum 4 - 6 years of computer-related support experience
  • Experience researching and keeping "abreast" of industry technical/ business information security requirements and translating those requirements to the Banks information environment

Licenses and Certifications
  • Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or ITLM Certified preferred

Knowledge, Skills, and Abilities
  • Strong technical and communication skills
  • Customer service skills.
  • Vendor management skills.
  • Problem solving skills.

Additional Information

Candidates residing in locations within BankUnited's footprint may be given preference.

About BankUnited

BankUnited, Inc. is a bank holding company headquartered in Miami Lakes, Florida, with 87 banking centers in 15 counties throughout Florida and six banking centers in the New York metropolitan area. BankUnited, Inc. provides a full range of banking services to individual and corporate customers through its subsidiaries, BankUnited, N.A. and BankUnited Investment Services, Inc. BankUnited, Inc. was founded in 2009 and is headquartered in Miami Lakes, Florida.
Learn more about BankUnited
Size
1,465 employees
Market Cap
$2.5 billion
Industry
Finance & Insurance
Net Income
$197.8 million
Founded
2009
5 Year Trend
-2%
NASDAQ
BKU
* Ladders Estimates

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