We are seekingaSenior Technical Program Managerto join theStrategy,Analytics,and Operationsteam that supports GEICO9s Contact Centerplatforms.In this role,you will manage, orchestrate, and drive execution of the Contact Center roadmap.Ensuring work stays aligned with business goals, architectural standards, risk and compliance requirements, emerging technology adoption, andlong-termscalability.
You9llsupport the coordinated delivery of capabilities that power how GEICO builds, secures,operates, and scales technology, including conversational AI, contact flow and routing, business enablement and productivity solutions. Workingacross cross-functional teams,you9llmanage dependencies, sequencing, and delivery acrossdomains, enabling teams across the enterprise to deliver faster,operatereliably, and innovate with confidence.
In this role,you9llget to act as a trusted advisor toexecutiveand senior leaders, helping translate strategy and technical concepts into clear business outcomes and confident decisions.You9llget to leadcross functionalplanning, intake, prioritization, and sequencing, making sure teams stayaligned,and dependencies are thoughtfully managed.You9llhelp guide the Contact Centerstrategyand roadmap,balancinginvestment, scalability, cost efficiency, andlong-termbusiness value.You9llget to drive KPIs and success metrics, like adoption, time-to-market, and operational health.You9lldrive execution of complex, multiteam programs, managing risks, milestones, and change across engineering, product, and operations. Along the way,you9llhelp ensurescalability and repeatabilitythrough strong documentation and operational practices.
Change agent mindset:Passion for improving how teams build,operate, and scale technology, with a focus on driving meaningful organizationaltransformation.
Data driven storytelling:Experienced in building and presenting dashboards, roadmaps, and impact stories using tools likePowerBI, Claude, Cursor or other internal visualization platforms.
Proven delivery impact:A strongtrack recordof drivinghigh-impactinitiatives,navigating ambiguity, managing risk and dependencies, andinfluencingmeasurableoutcomesacross technology, business,andproduct.
Thrives in ambiguity:Comfortable operating in highly ambiguous, rapidly changingenvironments,withintention and focus inbringing clarity, structure, and momentum as priorities and conditions evolve.
Education:Bachelor9s degree in Business, Computer Science, Information Systems, Engineering,relatedfieldor Contact Center experience.
Annual Salary
$120,000.00 - $260,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate9s work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
