Responsibilities - Engage and provide advanced technical support and troubleshooting for top Microsoft Fabric customers, assisting customers and internal teams in resolving complex issues related to the implementation, configuration, optimization, and adoption of Microsoft Fabric workloads.
- Act as a Subject Matter Expert (SME) in at least two Microsoft Fabric workloads while staying current with the latest platform capabilities, AI-powered innovations, features, and industry best practices.
- Investigate and diagnose escalated issues by analyzing logs, telemetry, errors, and system behavior, leveraging modern diagnostic and AI-assisted tools where appropriate to accelerate root cause identification and resolution.
- Collaborate closely with Product Group (PG), Customer Advisory Teams, Engineering, and Support organizations to drive rapid issue resolution, improve customer experience, and influence product quality across the Microsoft Fabric ecosystem.
- Partner with PG to identify and prioritize bug fixes, feature enhancements, performance optimizations, and customer-driven feedback, helping shape the future direction of Microsoft Fabric and its AI-enabled capabilities.
- Drive operational excellence through automation, scalable troubleshooting practices, knowledge sharing, and continuous improvement initiatives.
- Build and maintain strong professional relationships with internal stakeholders and cross-functional teams to enable effective collaboration and successful customer outcomes.
- Actively contribute to customer and community education by participating in technical forums, developing self-help documentation, publishing best practices, and creating quick "How-To" videos and technical guidance.
- Demonstrate strong technical leadership, customer obsession, problem-solving skills, adaptability, and a growth mindset while embodying Microsoft's culture and values.
QualificationsRequired Qualifications - Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development (or equivalent experience)
- 2+ years of experience managing cross-functional and/or cross-team projects
Job Requirements: Other & Additional Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
- This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications - Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- Deep knowledge in at least two Fabric workloads and troubleshooting experience
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Technical Program Management IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Technical Program Management IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 114,400 $ CAD à 203,900 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
