Amazon

Fulfillment Integration Support Engineer, Amazon Prime Air

Amazon$80K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in software development or technical support
  • Strong troubleshooting and debugging skills
  • Effective communicator in both written and verbal forms
  • Knowledge of web services and distributed systems is a plus
  • Bachelor's degree in Computer Science or related field preferred
  • Experience in logistics or fulfillment processes preferred

Responsibilities

  • Manage trouble tickets and drive resolution or escalation
  • Document technical notes and maintain clear communication
  • Generate and monitor system health metrics for launched sites
  • Conduct root cause analyses on system health issues
  • Monitor systems during peak events and tackle pipeline blockers
  • Support integration testing during launch phases
  • Travel to site locations for testing and readiness reviews

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching program
  • Paid time off and parental leave
  • Supplemental life insurance options
  • Adoption and surrogacy reimbursement coverage
  • Employee Assistance Program and mental health support
Full Job Description
The Under-the-Roof (UTR) Tech team within Prime Air is responsible for the integration, testing, and operational support of fulfillment technology systems at Prime Air Drone Delivery Centers. We are currently looking for an experienced Support Engineers to help us launch, monitor, and maintain our UTR infrastructure. Our services operate at scale and support workloads critical to safety, so a passion and discipline around operational excellence is key.

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.

Key job responsibilities
• Manage trouble tickets using existing documentation, procedures, and tools-performing initial troubleshooting and driving issues to resolution or escalation.
• Write comprehensive technical notes and maintain clear communication throughout the resolution process, ensuring accurate and up-to-date ticket records.
• Generate metrics for each launched site, create alarms on those metrics, and monitor system health on an ongoing basis.
• Conduct root cause analyses (RCAs) on issues impacting system health and proactively identify observability gaps.
• Monitor system health during high-volume events (e.g., holiday peaks) and support deployment activities by identifying and addressing pipeline blockers.
• Work with sites to perform integration and UTR testing during launch phases, capturing test results and computing relevant metrics.
• Travel to sites as needed to support on-site integration testing and participate in readiness reviews.
• Contribute to operational excellence by raising the bar on observability, incident response, and deployment best practices.

BASIC QUALIFICATIONS

- 2+ years of software development, or 2+ years of technical support experience

- Experience troubleshooting and debugging technical systems

- Experience effectively communicating complex concepts through written and verbal communication

PREFERRED QUALIFICATIONS

- Knowledge of web services, distributed systems, and web application development

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Experience in Logistics, Distribution or Fulfillment processes

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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