Microsoft

Operations Deal Manager (Federal)

Microsoft • $77K — $153K *
Reno, NV 89502In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Operations, Business, Supply Chain, Finance or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
  • Detail oriented with proven ability to deal with ambiguity.
  • Experience working in a pressured environment to meet tight deadlines.
  • Familiarity with United States Government contractor processes is a plus.
  • Master's Degree or MBA preferred.

Responsibilities

  • Execute contract to cash functions for US government customers, balancing manual tasks with deal automation.
  • Develop in-depth knowledge of field and partner sales processes relevant to Microsoft or similar industries.
  • Collaborate with senior business stakeholders to monitor deal status and delivery patterns.
  • Build and enhance processes for scaling strategic partnerships and new business models.
  • Drive process improvements and identify automation opportunities for business simplification.
  • Apply regulatory controls to ensure compliance while guiding stakeholders in designing partnership deals.
  • Communicate policies, track escalations, and resolve issues effectively.
  • Leverage analytics to manage end-to-end contract to cash functions.

Benefits

  • Comprehensive healthcare plans including medical, dental, and vision.
  • Generous paid time off and holiday policies.
  • Retirement savings plan with company matching contributions.
  • Professional development opportunities and training programs.
  • Employee discounts and wellness programs.
Full Job Description
Overview

As a member of the Microsoft Business Operations team, the Operations Deal Manager (ODM) is accountable to operationally enable pre-sales processes for US government customers by owning pipeline creation, managing critical deals, issue resolution, and supporting the post-sales deal lifecycle. These strategic partnerships are highly customized, and you will be expected to build consistent, repeatable, and scalable processes on a global level. An ODM interfaces with field sales teams, product and service launch teams, and Business Process Outsourcing teams to ensure contract to cash policies and processes are built, deployed, and managed compliantly and efficiently. Additionally, the role is accountable for driving operational excellence throughout service delivery by identifying and creating solutions and process enhancements.

Responsibilities
  • Execute specific contract to cash functions for US government customers and partners, including a mix of manual data entry for custom processes, alongside monitoring deal automation flow.
  • Develop deep field and partner sales knowledge as well as understanding of the Microsoft sales process (or similar industry sales process).
  • Collaborate with senior business stakeholders including Microsoft sales teams and Microsoft partners to track deal status and arrival patterns.
  • Build and scale processes and capabilities to enable future growth of strategic partnerships and new business models.
  • Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification.
  • Understand and apply financial and regulatory controls that drive compliance and provide direction to enable stakeholders to design compliant partnership deals.
  • Ensure policies and processes are enforced and communicated. Accountable for tracking, resolving, and determining root cause of escalations.
  • Leverage reporting and analytics to manage end-to-end contracts to cash functions.
  • Communicate across all levels, including senior management.


Qualifications

Required/minimum qualifications
  • Bachelor's Degree in Operations, Business, Supply Chain, Finance or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Other qualifications:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Preferred Qualifications
  • Detail oriented with proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.
  • Able to work in a pressured environment to tight deadlines when required.
  • United States Government (USG) contractor experience is a plus
  • Government industry knowledge to shape transformational business deal construction.
  • Master's Degree or MBA
  • A track record of exceptional partnering across a wide array of internal business groups, executive stakeholders and execution partners with ability to build solid relationships with individuals at all levels
  • Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment
  • Effective communication skills with ability to build solid relationships with individuals at all levels.
  • Proven ability to independently and effectively create solutions that can be globally implemented and ability to influence others in their adoption
  • Effective analytical, problem solving and decision-making skills


Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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