The Challenge

We're looking for a Senior Software Engineer that will report to the Development Manager / R&D Head. In this role, you will part of the R&D Team that works on mission-critical applications.
Your Mission

Engage and partner with various Engineering, Operations, and Product teams to design, deliver, and maintain a highly available and performant application platform.

• Build and implement application observability and platform monitoring tools to continuously improve the customer experience
• Eliminate toil by automating processes, tuning alerts, and improving code where it is most needed
• Frequently evaluate new ideas and trends to identify potentially useful tools and techniques
• Collaborate with different functional groups to identify gaps, prioritize, and resolve issues
• Defining, implementing, and maintaining SLIs and SLOs aligned with customer experience.
• Design and instrument SLIs such as latency, error rates, and availability across critical services
• Manage and enforce error budgets to balance system reliability with product feature velocity.
• Improving alert quality by reducing noise and focusing on actionable, high-signal alerts
• Embed with product teams to review architectures and catch reliability risks early
• Share your knowledge and experience with the Engineering organization
• Share your findings with technical leadership and senior management
• Build scripts in python/bash/java or ruby for operational automation and incident response

Your Experience Includes

• Bachelor's degree in computer science, Engineering, or related technical or business field
• 4+ yrs. of application development experience with Java or other equivalent language
• Experience with Spring environment
• Experience in cloud-based infrastructure (Azure, AWS, GCP, etc.)
• Experience with the factors that affect software application performance at different levels. These factors include database performance, network performance, CPU utilization, JVM tuning, memory analysis, thread management, and query performance.
• A knowledge of the importance of centralizing logging, metrics dashboards, and alerting. Able to articulate about some of the tools used for these tasks
• A good awareness of databases (ideally SQL/NoSQL)
• Hands-on experience with observability tools (Datadog, Prometheus, Grafana, etc.)
• Knowledge with CI/CD pipelines and infrastructure-as-code (Terraform, Helm, jenkins, gitlab)
• Build and operate AI-assisted incident response systems (root cause analysis, log summarization, anomaly triage)
• Develop or integrate LLM-based tools to reduce MTTR and improve alert quality
• Apply machine learning techniques for anomaly detection, capacity prediction, or failure pattern analysis
• Experience deploying AI systems in production (not just experimentation)
• Knowledge with vector databases, embeddings, or RAG architectures for operational intelligence
• Well-developed insight of prompt engineering and evaluation of LLM outputs in the reliability workflow
• Kubernetes and container orchestration (EKS/AKS/GKE)
• Experience with distributed systems at scale
• Familiarity with service meshes and microservices architectures

Nice to Have

• Experience with chaos engineering tools (Gremlin, Chaos Monkey)
• Background in product-facing services with high traffic scale
• Understand how to use incident management platforms. This includes using tools like PagerDuty for alerts. It also includes working with DataDog for monitoring.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$116,475-$174,712.50 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources

Check out the following to learn more about OneTrust and its people:
Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy OverviewYou can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].