The Challenge

As an Implementation Consultant, you will handle the overall responsibility for the customer relationship by working directly with our customers to enhance their overall user experience with the OneTrust Privacy and Data Governance platform. Following the sales process, consultants become the primary customer contact responsible for building and maintain the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagements.
Your Mission

The Implementation Consultant has a clear understanding of the privacy industry, including regulatory environment, and uses this knowledge to support all the primary responsibilities. To thrive in this role, the Implementation Consultant will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform.

As an Implementation Consultant, you will:

• Oversee the functional implementation and platform adoption for all customer implementations
• Support customers and ensure they receive exceptional services throughout the implementation process
• Establish yourself as a trusted adviser to ensure customer's overall satisfaction with our platform
• Understand overall business needs of the customer as they relate to the OneTrust product.
• Monitor and analyze the customer's adoption of our solution features and functionality to align with business needs and leadership with an understanding of their overall business needs as they relate to our products
• Be the customer advocate. Work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmap
• Consult on both system and regulatory best practices, mentoring other junior colleagues, to advise customers on optimization of privacy, security, and governance programs. • Leverage customer relationships as needed for prospect references
• Work on internal team initiatives

What Success Looks Like

• Customer consistently achieve successful outcomes and strong adoption of OneTrust solutions.
• Projects are delivered with minimal escalation and high confidence from stakeholders.
• Implementation quality and consistency improve as a result of your contributions.

You Are

You are great at building relationships across stakeholders in marketing, sales, and engineering and have genuine enthusiasm about working directly with customers and learning more about Data Privacy, Security and Governance. You are willing to get hands on SAAS solutions and become skilled in implementation and balance customer priorities across several accounts.

Your Experience Includes:

• Bachelor's in Business, Industrial Engineering, Systems Engineering or related field
• 1-3 years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives
• Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customers
• Proven ability to engage across corporate functions (Professional Services and Product Management)
• Practical experience in troubleshooting software and web services
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
• Willingness to travel, as job requires (Estimated 10-20%)

Extra Impressive

• Industry-recognized certifications such as:
• CIPP/E, CIPP/US, CIPM, FIP
• AIGP
• CISA, CRISC, GRCP
• Other relevant privacy, security, risk, governance, or compliance certifications.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$33.35-$50.03 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources

Check out the following to learn more about OneTrust and its people:
Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy OverviewYou can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].