City of Toronto

SENIOR PROJECT LEAD

City of Toronto • $89K — $132K *
Toronto, ON M3C 0E3In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Post-secondary education in Business, Public Administration, Project Management, or related field, with PMP or Agile Certification preferred.
  • Significant project management experience with large-scale transformation projects, especially in finance contexts.
  • Experience in risk management principles alongside governance frameworks like steering committees and reporting protocols.
  • Proficiency in business analysis, process re-design, and strategic change management.
  • Knowledge of key performance indicators (KPIs), service level agreements (SLAs), and benefits realization management.
  • Familiarity with ERP systems implementations, especially SAP.
  • Strong presentation and communication skills with advanced capabilities in Microsoft Office products.

Responsibilities

  • Lead project teams ensuring effective communication and quality outcomes.
  • Develop and implement comprehensive project plans for the transformation initiative.
  • Conduct extensive research to align projects with relevant policies and sector developments.
  • Champion organizational change initiatives to support shared services implementation.
  • Administer project budgets while controlling expenses, and preparing analyses for senior management.
  • Monitor and analyze KPIs to evaluate project performance and effectiveness.
  • Facilitate stakeholder collaboration and ensure project milestones are consistently met.

Benefits

  • Full-time, temporary role with a set duration of 24 months.
  • Opportunity to work in an innovative project management environment.
  • Conducive working hours (Monday to Friday, 35 hours per week).
  • Involvement in significant transformation initiatives within Finance Shared Services.
Full Job Description
Job ID: 66469

Job Category: Project Management

Division & Section: Finance Shared Services, Business Transformation

Work Location: Metro Hall, 55 John Street, Toronto, ON M5V 0C4, 15th Floor

Job Type & Duration: Full-time, Temporary Vacancy (24 Months)

Salary: $89,337.00 - $132,880.00

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 11-Aug-2026 to 25-Aug-2026

Job Summary:

Finance Shared Services (FSS) is seeking a proactive and strategic Senior Project Lead to oversee the planning and execution of the Finance Shared Services (FSS) transformation initiative. This role will be responsible for providing project leadership within the overall transformation program, coordinating cross-functional activities, and ensuring that project milestones are met. The successful candidate will bring expertise in project management, transformation delivery, and risk mitigation to support the successful implementation of the FSS operating model.

Major Responsibilities:
    • Leads assigned projects to ensure effective teamwork, communication, high standards of work quality, and continuous improvement
    • Develops and implements detailed transformation project plans and recommends policies/procedures regarding program specific requirements.
    • Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
    • Champions and provides leadership in organizational initiatives, proactively driving change management efforts to move projects forward and support the implementation and optimization of a shared services model
    • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
    • Prepares and reviews reports for management related to confidential information, technical drawings, project schedules, financial and operational plans and business processes.
    • Creates, analyzes, prepares and monitors key performance indicators and transformation outcomes to measure the effectiveness and efficiencies of programs and projects, both internally and externally, and provides analysis to senior management and members of Council.
    • Reviews the work of staff with a keen attention to detail in an effort to ensure consistency and quality from the Division Head's office.
    • Provides confidential staffing and labour relations assistance for the program. Supports service and workforce rationalization projects covering multiple divisions, agencies and corporations and attends meetings where confidential labour relations information is discussed.
    • Makes recommendations to senior Divisional management with regards to service optimization and business process simplifications that could result in alternate service delivery/contracting out, restructuring, changes in staffing levels, downsizing and resource allocation.
    • Provides leadership on various issues management practices for the Division.
    • Liaises and facilitates collaboration between divisional team, senior and executive level staff, both internally and externally, as required.
    • Coordinates the implementation of new Divisional priorities and initiatives.
    • Provides input, guidance and technical expertise in the development of customer service improvement initiatives.
    • Collects, analyzes, evaluates and interprets information/findings to develop recommendations for improvement to existing Divisional projects, operating procedures, policies and services.
    • Ensures project benchmarks, deliverables and standards are controlled, and projects stay on track within a deadline driven environment.
    • Prepares staff reports to Committees and purchasing call documents such as Request for Quotations and Request for Proposals related to various Divisional requirements.
    • Participates in the process of planning and developing long range objectives for the Division.
    • Provides strategic advice, prepares briefings and status reports on project progress, risks, implementation barriers, and mitigation strategies for senior leadership and stakeholders.
    • Prepares responses, reports, briefing notes, minutes, divisional communication, and other correspondence on behalf of Senior Management Team. Support change management and communication efforts related to the FSS transformation.
    • Assists with the supervision of staff and functions as a team player to help ensure excellent working relationships between all sections and units within the Division.
    • Solicits input from internal and external stakeholders on a variety of issues to achieve project goals and objectives.
    • Conducts qualitative and quantitative analysis on various Divisional issues and evaluates and synthesizes complex material in a format that is convenient for the Senior Management Team.


Key Qualifications:
  1. Post-secondary education in Business, Public Administration, Project Management, or related field - or a combination of education and experience. Project Management Professional (PMP), Agile Certification considered an asset.
  2. Considerable project management experience managing project lifecycle from inception to completion for complex, large-scale transformation projects, preferably within finance or shared services environments.
  3. Experience with risk management principles and project governance frameworks, including establishing and leading governance structures such as steering committees, status reporting, and escalation protocols.
  4. Experience with business analysis, business process re-design, strategic planning and change management., including leading end-to-end finance transformation initiatives.
  5. Experience with issues management with the ability to identify needs and initiate, coordinate and confidently manage the implementation of solutions.
  6. Experience defining, tracking, and reporting on key performance indicators (KPIs), service level agreements (SLAs), and benefits realization (e.g., cost savings, efficiency gains, service improvements).
  7. Experience leading or supporting ERP or major financial systems implementations (e.g., SAP) including data migration, system integration, and reporting is preferred.
  8. Familiarity with shared services models and municipal government operations is preferred.
  9. Proficiency in Microsoft Word, Microsoft Project, Excel, and PowerPoint, business intelligence tools, developing spreadsheet models, relational databases, and presentations.
  10. Knowledge of core finance functions, such as Accounts Receivable & Collections, and Accounts Payable including an understanding of associated financial controls and compliance frameworks would be an asset.
  11. Ability to ensure alignment with corporate and divisional strategic objectives and to advise leadership on transformation progress, risks, and outcomes.
  12. Ability to implement changes and work as a motivated self-starter with the ability to problem solve and use outside the box thinking.
  13. Ability to develop and maintain productive working relationships with stakeholders including staff, clients and partners while exercising discretion and maintaining confidentiality.
  14. Highly developed communication and presentation skills (oral and written) that include excellent report writing, presentation and conflict resolution skills including experience presenting to leadership.
  15. High degree of conceptual ability and capacity to develop creative solutions regarding various policies and programs, the refinement of existing processes and procedures, and the evaluation of problems.
  16. Highly developed organizational skills with the ability to coordinate cross-functional teams, deliver results and plan and prioritize activities to meet tight deadlines.
  17. Excellent customer service and interpersonal skills working as part of a team, including in relationship building, fostering positive and constructive relations, influencing, and the ability to promote and ultimately secure buy-in on project initiatives.
  18. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.


About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

Stay Connected with City of Toronto Careers

Join the Team

Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of the City of Toronto team.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at the City of Toronto.

SEARCH CITY OF TORONTO JOBS

READ CAREERS BLOG

Learn more about City of Toronto
Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at City of Toronto

More Business Services Jobs

Find similar SENIOR PROJECT LEAD jobs:

NationwideToronto, ON