OverviewWho we're looking forThe Stability & Productivity Engineering (SPE) team within the Toyota Financial Services CTO PM organization is seeking a Senior Product Manager to own and transform the SRE & Observability product area with an expanded charter to elevate the space and shape broader AIOps strategy for TFS Team Members.
You will own the end-to-end product vision for SRE and Observability across production and sub-production environments, leading roadmap prioritization, customer input, and delivery execution. This role brings product discipline, customer experience, and data-driven decision making to advance TFS toward a proactive, predictive, self-detecting, and self-healing operating model.
You will partner with SRE engineering, platform teams, service operations, and business stakeholders to translate reliability and observability needs into a measurable, customer-centric product strategy while shaping a cohesive AIOps and automation roadmap.
What you'll be doing - Own the end-to-end product vision, strategy, and roadmap for SRE & Observability, maturing the space into a product-driven model grounded in customer experience, reliability outcomes, and business impact.
- Lead planning, VOC synthesis, roadmap prioritization, PRDs, user journeys, acceptance criteria, and backlog health across SRE, observability, and reliability engineering capabilities.
- Manage the full feature lifecycle from discovery through delivery, testing, rollout, and adoption in partnership with SRE engineering, platform teams, service operations, and architecture.
- Advance the AIOps roadmap, including AI-driven alerting, anomaly detection, Agentic AI, and automation capabilities that reduce incident impact, improve availability, and accelerate time to resolution.
- Drive modernization of core observability tooling across production and sub-production environments, reducing end-of-life risk and expanding telemetry coverage.
- Define and maintain product metrics, dashboards, and data analysis frameworks for MTTR, MTBF, MTTD, incident volume, alert accuracy, and telemetry pipeline health.
- Use operational data, customer insights, and industry best practices in SRE, observability, reliability engineering, and AIOps to prioritize opportunities and validate outcomes.
- Facilitate cross-functional alignment with engineering, service operations, infosec, architecture, SPE, and CTO leadership to manage dependencies, secure approvals, and maintain execution continuity.
- Communicate roadmap progress, risks, and outcomes to senior stakeholders by translating technical delivery and telemetry data into clear business impact narratives.
What you bring - 10+ years of experience in product management, product ownership, or technology leadership, including senior-level product accountability.
- Experience with SRE, observability, or reliability engineering practices, including SLIs, SLOs, error budgets, incident management, and MTTR/MTBF/MTTD metrics.
- Proven ability to shift engineering-driven roadmaps toward product-driven strategies informed by customer experience, VOC, and measurable outcomes.
- Strong data-driven product skills, including defining metrics, building dashboards, and using analytics or telemetry data to guide prioritization.
- Experience with AI/ML-enabled products or AIOps capabilities, such as AI-driven alerting, anomaly detection, Agentic AI, or automation roadmaps.
- Strong communication, stakeholder management, agile product, and backlog management skills, with the ability to align technical teams and senior leaders.
- Bachelor's Degree in Computer Science, Information Systems, or a related field.
Added bonus if you have - Direct ownership of an SRE or Observability product area within a CTO or enterprise IT organization, ideally in financial services or another regulated industry.
- Experience with OpenTelemetry, Grafana, Dynatrace, ServiceNow, or comparable observability and ITSM platforms.
- Experience scaling AI, automation, or AIOps capabilities across a large, multi-persona organization.
- Familiarity with Major Incident Management processes and workbench tooling.
- Master's Degree in Computer Science, Information Systems, or a related field.
What we'll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility, and respect.
- Professional growth and development programs to help advance your career, as well as tuition reimbursement.
- Team Member Vehicle Purchase Discount.
- Toyota Team Member Lease Vehicle Program (if applicable).
- Comprehensive health care and wellness plans for your entire family.
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
- Paid holidays and paid time off.
- Referral services related to prenatal services, adoption, childcare, schools, and more.
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
