American Express

Senior Manager-Tech Ops Support

American Express$120K — $145K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering, business, or related field or 8+ years relevant industry experience.
  • Practical knowledge of power equipment, mechanical cooling systems, and related equipment design and maintenance.
  • Familiarity with critical asset life cycle management and compliance processes in DCI.
  • Experience with procedure-based operations in critical facilities.
  • Proven track record in collaborative, cross-functional environments focusing on continuous improvement.

Responsibilities

  • Provide leadership to a team, managing functional goals and career development.
  • Mentor team members, promoting growth and productivity.
  • Foster a team-oriented environment through feedback and accountability.
  • Oversee training programs for colleagues and cross-functional teams.
  • Build collaboration across regions to align with DCI priorities.
  • Manage contracted service work including scope development and contract administration.
  • Organize data center maintenance functions and budget management.

Benefits

  • Comprehensive training programs for skill enhancement.
  • Opportunities for career growth and mentorship.
  • Collaborative work environment with cross-functional teams.
  • Focus on safety and compliance with industry standards.
  • Occasional travel for professional development and collaboration.
Full Job Description
Job Description

The Senior Manager of Data Center Operations is responsible for the strategic and operational leadership of Data Center Infrastructure (DCI) critical infrastructure systems, leading a team of Amex colleagues, and supporting service delivery teams. As a key stakeholder in this mission-critical environment, the Senior Manager of Data Center Operations partners with network operations, DCI engineering, construction, and security teams to ensure alignment with campus goals and business expectations. This role is ideal for a results-oriented leader with a strong technical foundation and a proven track record of large-scale facilities management in critical environments. This position reports directly to the Director of Technology Operations.

Responsibilities

RESPONSIBILITIES
  • Provides people leadership to a team of Amex colleagues, driving the team's functional roadmap and taking accountability for career development.
  • Coaches, mentors, and guides team members to success, identifies strengths, areas for growth, and enables team to mature their careers while encouraging productivity.
  • Promote and foster a team-oriented environment through real-time performance feedback and sustaining a high accountability culture.
  • Oversee training program and provide training to Amex colleagues as well as other cross functional teams on equipment, systems, procedures, and change management.
  • Lead by example to build team cohesion and collaboration across regions to ensure alignment with DCI organizational priorities.
  • Manage contracted service work at the facility to include understanding and developing the scope of service, bidding, awarding, and administering contracts.
  • Organize and oversee administrative functions related to data center operations and maintenance, such as CMMS oversight, forecast and manage facility operations budgets, including utilities, contracts, and capital projects.
  • Develops and provides real-time feedback on maintenance strategies and system design improvements using documentation, collected data, and observations.
  • Serve as an onsite technical resource of electrical and mechanical infrastructure systems and equipment, with an emphasis on practical field operation.
  • Ensure compliance with regulatory, environmental, and industry standards (e.g. NFPA 70E, OSHA, ISO, Uptime Tier certifications).
  • Plan, resource, author or approve Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) to cover equipment troubleshooting, repair, retrofit, maintenance and emergency activities, with an emphasis on assessing & mitigating personnel, critical systems, and operational risk.
  • Lead and/or participate in root-cause analysis and after-action activities for equipment located within their building or campus.
  • Drives the integration of AI-enabled operational support capabilities, workflow automation practices, and service analytics to improve operational performance, scalability, and service reliability.
  • Drives cross-functional initiatives to evaluate and implement AI-driven improvements to operational processes, service delivery models, and team productivity.
  • Contribute and enforce expectations for Environmental Health and Safety programs.
  • Occasional travel for factory witness tests, collaboration, training, etc.


Qualifications

MINIMUM QUALIFICATIONS
  • Bachelor's degree in engineering, business or related field, will also consider commensurate work experience of 8+ years relevant industry experience.
  • Theoretical and practical understanding of power equipment & systems, mechanical cooling systems, and expertise in equipment design, maintenance, troubleshooting, testing, and/or construction.
  • Experience with critical asset life cycle management, event response, audit/compliance, governance, and other core business process central to DCI.
  • Working knowledge of critical facility operations with experience or understanding of procedure-based work.
  • Experience working in highly collaborative, cross-functional environments, and championing an environment of continuous improvement.


PREFERRED QUALIFICATIONS
  • 10+ years of data center industry experience with at least 5 years leading high-performing teams.
  • 8+ years of experience with advanced understanding of the electrical or mechanical systems involved in critical data center operations such as: HV/MV feeders, transformers, generators, switchgear, UPS, ATS, PDU, pumps, air-cooled chillers, air handling units and CRAH/CRAC units.
  • Project Management Professional (PMP) certification


About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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