Salesforce

Senior Manager, Software Engineering - Agentforce

Salesforce$172K — $260K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of hands-on experience in building and maintaining large scale distributed systems or full stack applications in SaaS environments
  • In-depth knowledge of at least one object-oriented compiled language such as Java or C++
  • Exceptional debugging and problem-solving abilities
  • Strong understanding of SDLC practices and best design/development approaches
  • Experience with Agile methodologies
  • Strong verbal and written communication skills, effective in distributed team settings
  • Technical degree in a related field required.

Responsibilities

  • Drive feature execution and delivery through cross-functional collaboration
  • Make key decisions influencing product success
  • Proactively foresee and resolve potential issues
  • Build, mentor, manage, and inspire software engineering teams
  • Oversee multiple teams' Sprint Planning and daily stand-ups
  • Collaborate with leadership to align on objectives and manage trade-offs
  • Ensure clear priorities and adequate resources for teams

Benefits

  • Access to continuous learning and career advancement opportunities
  • Support for work-life balance and personal well-being
  • Participation in a diverse and inclusive workplace culture
  • Resources and tools that enhance productivity and innovation
  • Opportunity to work on transformative projects leveraging AI technologies.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Software Engineering

Job Details

Salesforce is looking for a Senior Engineering Manager to lead our software engineering teams in the Agentforce Voice team. We need someone who is technically strong, highly collaborative and passionate about the product and our customers. You will manage and lead a team of exceptional engineers working on applications written in Go lang, Python, and Java stack spread across core and off-core platforms.

In this role, we need someone who can:
  • Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners and engineer
  • Make critical decisions that attribute to the success of the product
  • Proactive in foreseeing issues and resolve it before it happens
  • Build, mentor, manage, inspire and retain software engineering teams
  • Oversee Sprint Planning and stand ups of multiple engineering teams working closely with the respective ScrumMasters and Engineering managers.
  • Partner with the product and engineering leadership to align with objectives, priorities , tradeoffs and risk
  • Ensure teams have clear priorities and adequate resources
  • Be a multiplier and have a passion for team and team members' success
  • Vocally advocating for technical excellence and helping the teams make good decisions
  • Participating in architecture discussions and planning
  • Participating in cross-functional coordination, planning, and reviews with leads from other engineering teams
  • Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity
  • Occasionally contributing to development tasks such as code reviews, architecture reviews and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen.
  • Grow the organization and ensure that the right culture, processes, and technology investments are in place
  • Participate in customer meetings helping resolve/triage customer issues and understand their use cases to help define product/engineering roadmap
  • Refine and streamline on-call processes ensuring we maintain high availability SLAs
  • Have a strong sense of service ownership and be responsible for service operation


Experience and skills:
  • 10+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems and / or full stack software applications in the B2B (or B2C) SaaS space that operate 24x7
  • In-depth working knowledge of at least one object-oriented compiled language (Java, C++, etc)
  • Excellent debugging and problem solving skills.
  • Solid understanding of SDLC, and best practices in design, development, testing, and deployment.
  • Experience with Agile development methodologies
  • Strong verbal and written communication skills, organizational and project management skills. Ability to work effectively in a distributed team setting.
  • A related technical degree required.

Nice to have skills
  • ASR, TTS, Voice to Voice Models, Telephony, SIP and PSTN technologies
  • Working knowledge of building B2B or B2C SaaS applications / microservices using cloud providers such as AWS, GCE, or Azure
  • Experience in Artificial Intelligence (AI) technologies such as Machine Learning, Deep Learning, Natural Language Processing (NLP), Voice Recognition (ASR), etc.
  • Some Salesforce developer platform/administration exposure is nice to have


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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