Please Note:

To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.

Samsung Display is the #1 OLED provider in the world. As a key member of the San Jose Display team, the Senior Manger, Field Application Engineering will work as an individual contributor dealing with Samsung's industry-leading OLED display technologies. In collaboration with Korean HQ, you will work on spearheading project management, tech support for customers, tech sensing, product planning, and tech enabling for future products.

This position is responsible for providing technical support for running project and identifying new business opportunities for Samsung Display products. You'll handle all of the technical issues of display devices during customer development stage and also support new program engagement. In addition, this position provides technical market information working in collaboration with the sales and marketing team.

Location: Daily onsite presence at our San Jose headquarters in alignment with our Flexible Work policy

What You'll Do

• Develop and execute promotion plans for new product and technology to existing and target customers with goal to secure RFQ for upcoming products.
• Support design efforts by performing joint validation / testing of the Samsung products (OLED, QD-OLED) on customer platforms. This includes performing electrical, mechanical, optical, safety and reliability tests till closure.
• Daily communication and review with customers regarding technical issues and project schedules.
• Conduct face-to-face customer meetings weekly/daily and as necessary to provide support, discuss current issues, provide updates, discuss current and future business, and build strong relationships.
• Address customer issues by gathering facts, recommending solutions, gaining SDC management support.
• Provide customer support including product information, road maps, demonstrations and technical issues.
• Report progress to management on issues on daily/weekly/monthly basis / opportunities and solicit support whenever needed.
• Update key activities through weekly reports for executive review.
• Daily communication with our corporate HQ team regarding pending and new issues.
• Deliver insight based on real time customer feedback and establish execution plans accordingly.

What You Bring

• Bachelor's in engineering and 15+ years of experience, or a Master's and 13+ years of experience, or a PhD and 10+ years of industry experience preferred.
• Experience in consumer electronics, preferably technical experience in the display industry.
• Solid understanding of display technologies on OLED and basic understand other type of displays.
• You should manage the project moving forward as planned and solve the issue with dedicated effort and creative way.
• You should have supportive mindset, behavior, and courtesy for Customer satisfaction.
• You're inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You're collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-MD1

What We OfferThe pay range below is for all roles at this level across all US locations and functions. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. We also offer incentive opportunities that reward employees based on individual and company performance.

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You'll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way-including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.
Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you'll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That's why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range

$189,000-$301,000 USD