Scotiabank

Senior Manager, Fraud Deterrence (18 Months Contract)

Scotiabank • $90K — $120K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Reposted 2 weeks ago
Job Overview by Ladders

Qualifications

  • Undergraduate degree or 5+ years of relevant experience.
  • Experience leading teams and engaging employees effectively.
  • Strong communication skills, both written and verbal.
  • Expertise in relationship management and strategic influence.
  • Ability to work under pressure and adapt to changing priorities.
  • Analytical skills to resolve complex issues.
  • Knowledge of banking products and relevant regulatory requirements.

Responsibilities

  • Lead a customer-focused team to enhance client relationships.
  • Oversee fraud monitoring and recovery efforts across various bank products.
  • Build relationships with business partners to minimize losses.
  • Act as a fraud subject matter expert and communicate effectively with stakeholders.
  • Support projects and initiatives within the Fraud Management Group.
  • Identify process improvements and act as a Change Champion.
  • Ensure team operations align with the Bank's risk culture and compliance standards.

Benefits

  • Career development opportunities across diverse fields.
  • Team-oriented culture promoting collaboration and inclusivity.
  • Chance to work in a dynamic team focused on client needs.
  • Ideal role for problem solvers with a strategic mindset.
  • Opportunity for growth and increased responsibilities based on evolving risks.
Full Job Description
Requisition ID: 250891

The Senior Manager, Fraud Deterrence leads and oversees a team responsible for monitoring, investigating and executing recovery efforts as a result of fraudulent activity for retail and business clients. Fraud events can vary in size and complexity.

Is this role right for you? In this role you will:
  • Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Provide fraud delivery, leadership and execution expertise, working with stakeholders across the Bank. This will include overseeing the management of different internal programs intended to detect, identify, prevent and report fraudulent activities varying in degree of complexity on non-card bank products.
  • Develop and maintain strong relationships with relevant business partners to resolve issues, remove roadblocks and mitigate losses.
  • Act as a subject matter expert on fraud events and be able to effectively communicate amongst relevant stakeholders.
  • Contribute to and support a variety of projects and initiatives across the Fraud Management Group and business partners.
  • Proactively identify opportunities for process and operational improvement and act as a Change Champion amongst the team.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • Undergraduate university degree in related discipline and/or minimum 5 years related work experience.
  • Experience as a people leader and ability to engage your team.
  • Ability to work effectively as a team member in cross-functional teams.
  • Excellent communication skills (written and verbal).
  • Strong relationship management and strategic influencing skills.
  • Ability to work within tight deadlines and quickly adapt to unforeseen changes in priorities and initiatives.
  • Proven ability to analyze complex situations to determine the essential issue(s) and arrive at the appropriate resolution.
  • Thorough knowledge of the Bank's Retail, Business Banking and Commercial products and services.
  • Thorough knowledge of the related regulatory requirement including AML, KYC, Privacy legislation and all other issues pertaining to the regulatory compliance.


What's in it for you?
  • A rewarding career path with diverse opportunities for professional development
  • A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
  • Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank can continue to operate to deliver key business services.
  • Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.
  • Potential to further evolve the function and take on more responsibility based on emerging risks.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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