The Opportunity

Hyatt Hotels Corporation seeks a passionate and forward-thinking Senior Manager, Corporate Food & Beverage Operations to join our Americas Food & Beverage Evolution team. In this role, you'll collaborate closely with the broader Americas Performance Hub, driving innovation and operational excellence that continue to position Hyatt as a global leader in hospitality. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

The Role

Objective:

Functions as a strategic and operational business partner to the Regional Vice President, Food & Beverage Operations - Americas, supporting the Classics and Luxury brand portfolio. The role is responsible for managing hotel Food & Beverage openings, renovations, and transitions, ensuring operational readiness, compliance, performance analysis, and profitability across assigned hotels. This position drives the execution of Hyatt's Food & Beverage operational standards, assists in performance benchmarking, and supports data-driven decision-making to enhance Food & Beverage performance across the region.

Training & Development
• Implements AI-driven Food & Beverage training programs to improve efficiency, profitability, and compliance.
• Partners with Learning, Brand, and Culinary teams to align programs with operational best practices.
• Conducts training needs analyses and develops property-specific learning pathways.
• Guides field teams on new processes, performance strategies, and brand standards.
• Monitor all hotel openings and Food & Beverage projects, working with the Openings and Transitions Team to support and align Food & Beverage needs.
• Drive consistency and execution of the Food & Beverage Evolution initiatives across all brands and properties.

Data Analytics & Performance
• Leads data collection and analysis for Classic's portfolio of hotels.
• Builds dashboards for revenue, cost, and profitability tracking.
• Benchmarks outlet performance and identifies pricing and labor optimization opportunities using AI tools.
• Provides performance insights and KPI reporting to senior leadership.

Compliance & Audit Oversight
• Oversees and evaluates Food & Beverage audit processes, ensuring timely and effective corrective actions.
• Monitors operational compliance with food safety, sanitation, and brand standards across all properties.
• Analyzes and consolidates audit data within digital platforms to provide actionable insights for leadership review.

Operations
• Supports openings, renovations, and transitions across Hyatt's Classic portfolio of Hotels.
• Coordinates the efforts in developing Food & Beverage concepts and ensures alignment with initiatives from other hotels within the Hyatt Portfolio.
• Reviews layouts, OS&E, and FF&E for design efficiency and compliance.
• Leads Food & Beverage proformas, consulting visits, and pilot implementations for productivity and profitability.
• Provides oversight and guidance to ensure hotels maintain operational readiness, achieve service excellence, and consistently meet Hyatt's brand and quality standards across all Food & Beverage initiatives.
• Develops and enhances digital tools and reporting systems that leverage property-level data to improve forecasting accuracy, project management, and strategic planning.

Other Duties
• Develops and monitors brand-level Food & Beverage KPIs.
• Participates in property visits and consulting assignments.
• Drives continuous improvement through technology and data insights.
• Maintains awareness of Food & Beverage trends and innovations relevant to Hyatt's operations.