We're looking for a client-focused leader to serve as the primary post-sale partner for key Global Connected Solutions accounts. In this role, you'll drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, manage account health, and help ensure seamless experiences for some of the world's largest streamers, sports leagues, and media organizations.
What You'll Do: - Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
- Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
- Drive client onboarding, account planning, and service delivery visibility.
- Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
- Manage issue resolution, client communications, and service quality initiatives
- Serve as the voice of the client internally.
- Support renewals, growth opportunities, and long-term account success.
What You'll Need: - 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields
- Experience supporting complex media, technology, sports, entertainment, or managed services clients
- Strong stakeholder management, communication, and organizational skills
- Ability to navigate technical and operational discussions while coordinating cross-functional teams
- Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred.
- Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines.
- Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred.
- Ability to travel approximately 25%, including client meetings, facility visits and industry events.
