Director & Site Manager, Connected Solutions - Los Angeles

NEP Group

$140K — $160K *
Media
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in live production or related operational leadership roles
  • Proven success in high-pressure, client-facing environments
  • Experience managing media facilities or production operations
  • Strong customer-service mindset with high-profile production experience
  • Familiarity with centralized production and IP-based workflows is advantageous
  • Experience managing budgets and staffing plans
  • Excellent communication and leadership skills

Responsibilities

  • Lead day-to-day operations for the Los Angeles Connected Solutions facility
  • Drive operational excellence across various technical and production areas
  • Serve as the primary operational escalation point for clients
  • Build and develop high-performing teams with a culture of collaboration
  • Partner with various teams to optimize workflows and customer delivery
  • Manage facility budgets and operational expenses
  • Support major live events and multi-site productions

Benefits

  • Opportunities for professional development and career progression
  • Work in a fast-paced, cutting-edge production environment
  • Collaborate with top professionals in the live production industry
  • Be part of a company shaping future technologies in connected media
  • Join a team dedicated to service excellence and client satisfaction
Full Job Description
We9re looking for a Director & Site Manager to lead our Los Angeles Connected Solutions facility-a critical hub within NEP9s connected production ecosystem.

This is a highly visible leadership role for someone who thrives at the intersection of operations, technology, client service, and team development. You9ll be responsible for ensuring the facility operates at the highest standards while creating an environment where employees, clients, and partners can succeed. Salary is $140,000 - $160,000 per year.
What You9ll Do:
  • Lead day-to-day operations for NEP9s Los Angeles Connected Solutions facility
  • Drive operational excellence across engineering, technical operations, production support, TOC operations, and facility management
  • Serve as the senior on-site leader and primary operational escalation point for clients
  • Build and develop high-performing teams while fostering a culture of accountability, collaboration, and service excellence
  • Partner with engineering, production, sales, account management, and leadership teams to optimize workflows, utilization, and customer delivery
  • Manage facility budgets, staffing resources, operational expenses, and future growth planning
  • Support major live events, customer-critical workflows, and multi-site productions across NEP9s Connected Solutions network
What You9ll Need:
  • 8+ years of experience in live production, broadcast operations, streaming operations, technical operations, media facilities, venue operations, or related operational leadership roles
  • Proven success leading teams in high-pressure, client-facing environments
  • Experience managing facilities, control rooms, TOCs/NOCs, production operations, or similar live media environments preferred
  • Strong customer-service mindset and experience supporting major clients and high-profile productions
  • Familiarity with centralized production, REMI workflows, IP-based production, cloud-based workflows, or live event operations is a plus
  • Experience managing budgets, staffing plans, vendors, and operational priorities
  • Excellent communication, organizational, and leadership skills

If you9re passionate about live production, operational excellence, and building teams that deliver world-class experiences, we9d love to hear from you.

Apply today and help shape the future of connected production at NEP.

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