Scotiabank

Senior Manager Business Process Solutions

Scotiabank • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Undergraduate degree or Technical Certificate required; Graduate degree in finance, business, risk, or economics is a plus.
  • 5+ years of experience in finance, data, bank treasury, or capital markets.
  • Experience with the Financial Payments Ecosystem and Agile methodology is essential.
  • Superior written and verbal communication skills, especially in presenting to diverse audiences.
  • Hands-on expertise in Advanced Excel, SQL, and automation tools, particularly low/no code.
  • Working knowledge of data warehouses and the software development life cycle (SDLC).
  • Commitment to applying industry best practices in business technology delivery.

Responsibilities

  • Lead and foster a customer-focused culture to enhance client relationships.
  • Oversee project scheduling, technical direction, and team management for effective leadership.
  • Manage recruitment, training needs, staff retention, and performance assessments.
  • Ensure comprehensive support procedures for existing production systems and drive quality improvements.
  • Accountable for assigned project and department budgets while managing independent tasks and objectives.
  • Coordinate with stakeholders to deliver technical solutions that align with business needs and comply with project milestones.
  • Guide and mentor less experienced team members to enhance their professional development.

Benefits

  • Inclusive workplace culture that promotes Diversity, Equity, Inclusion & Allyship.
  • Commitment to accessibility, ensuring individuals feel welcome and valued.
  • Opportunities for upskilling through online courses and tuition assistance.
  • Competitive rewards package including bonuses and flexible vacation policies starting from day one.
  • Community engagement initiatives that foster belonging through various programs.
Full Job Description
Requisition ID: 263590

Role

Senior Manager Business Process Solutions, Information Technology & Solutions, International Banking, CCA Technology.

In this role you will:

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Manage the team (Direct and indirect reports) in area of project scheduling, technical direction, future planning and standard development practices.
  • Manage the department and project recruitment, identify training requirements, retention and staff performance.
  • Ensure proper support procedures and processes are in place to support the various existing production systems. Establish and champion quality improvement activities for the department
  • The incumbent is expected to function independently to ensure that the assigned tasks and project objectives are met. Accountable for managing assigned project and department budgets. Works closely with customers, Business Analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.
  • Meets scheduled milestones to ensure project/program objectives are met in a timely manner, in compliance with IT Technology Roadmap and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing software projects and programs using Agile Scrum and Kanban framework.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Involved in the full systems development life cycle and is responsible for leading the team on designing, coding, testing, implementing and supporting applications software to ensure the applications is delivered on time and within budget.
  • Provide technical lead to team on production and user acceptance testing application support
  • Provide effort and cost estimations for new enhancements or new initiatives for the CCA Payments and Cheque Processing Technology Systems in International Banking
  • Provides guidance and arrange training to less experienced analysts and programmers.
  • Keep current on rapidly changing technological trends, self teach new technologies and maintain an understanding of the Division's business and technology strategies.
  • Provide overnight production support to assigned application, when required.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviour; communicating vison/values/business strategy; and managing succession and development planning for the team.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.


Do you have the skills that will enable you to succeed in this role?

  • Undergraduate degree or Technical Certificate.
  • Graduate degree in finance, business, risk and/or economics is an asset.
  • Experience with Financial Payments Ecosystem
  • Experience working in Agile.
  • 5+ years of experience in related fields of finance, data, bank treasury, capital markets.
  • Superior written and verbal communication skills with experience presenting to audiences with various backgrounds and seniority.
  • Hands on Advanced Excel, SQL, automation tools esp. low/no code.
  • SDLC / Agile methodology experience.
  • Working knowledge of data warehouse.
  • Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management.
  • Enthusiasm and willingness to foster a culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism.


What will we expect from you?

  • Advanced to Expert knowledge of system analysis process and techniques
  • Advanced to Expert knowledge of systems and applications supported by the team including


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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