Digital Turbine

Senior IT Administrator

Digital Turbine • $90K — $130K *
New York, NY 10025In-Person
Information Technology
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree and 5+ years related experience
  • Previous support in Windows, Mac, and Linux environments
  • Experience with Identity Provider platforms like Okta and SaaS applications like Google Workspace
  • Familiarity with client security technologies such as Crowdstrike and MDM tools like JAMF and Intune
  • Strong communication skills with a customer-oriented mindset
  • Detail-oriented with excellent organizational skills
  • Experience supporting executive staff both in person and remotely

Responsibilities

  • Collaborate with a global team of IT professionals
  • Provide technical support to all employees, including executives
  • Manage incoming support requests via the IT help desk
  • Oversee and maintain IT infrastructure and end-user devices
  • Ensure functionality of computer equipment through setup and maintenance
  • Develop and distribute technical documentation for users
  • Support IT needs for local and global corporate events

Benefits

  • Work in a hybrid environment with a focus on team collaboration
  • Opportunity to work closely with executive leadership
  • Engage in a diverse range of IT projects and technologies
  • Access to cutting-edge tools and IT solutions
  • Work within a dynamic and supportive corporate culture
Full Job Description
Please note that Digital Turbine is a hybrid work environment-only candidates local to the posting location will be considered.

We seek a highly motivated and experienced Senior IT Administrator to join our Global Corporate IT team. This critical role will be based in our New York office and will be responsible for providing exceptional hands-on customer support for our Executive Leadership team and our staff globally. The ideal candidate will be a self-motivated team player with a positive attitude and the ability to work independently. Excellent communication and customer service skills are essential, with a focus on providing effective, efficient solutions.

About the IT Administrator:
  • Collaborate with a worldwide team of IT professionals, both internal and external
  • Provide in-person and remote support to all employees, including Executive and Senior Leadership
  • Respond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenues
  • Oversee and maintain the office's IT infrastructure, end-user devices, and applications (e.g., Network infrastructure, Zoom Room, A/V, & desk equipment)
  • Ensure the availability and proper working condition of computer equipment and peripherals by managing and assisting with their setup, maintenance, repair, and disposal
  • Develop and distribute technical instructional documentation
  • Maintain cleanliness and organization in IT offices, server rooms, and storage areas
  • Collaborate with other departments (e.g., Engineering, DevOps, Security, Facilities, Finance, & Corporate Systems)
  • Participate in projects on the installation, configuration, maintenance, and operation technology infrastructure and the associated hardware and software
  • Manage, enroll, and improve our MDM infrastructure - JAMF and Intune
  • Responsible for office firewalls (e.g., UniFi, Fortinet), VPN gateways, WiFi infrastructure
  • Support our communication and productivity stack (e.g., Google Apps, Slack, Zoom, etc.)
  • Collaborate with cross-functional teams for both onboarding and offboarding employees (e.g., new hire orientations, asset management, access control)
  • Support IT requirements for both local events, such as executive leadership and board meetings, and global events, such as all-hands meetings
  • Occasional travel to other offices may be required to assist with IT support


About you as the IT Administrator:
  • Bachelor's degree and a minimum of 5 years of related experience
  • Previous support of Windows, Mac, and Linux environments
  • Prior work with Identity Provider platforms like Okta and SaaS applications like Google Workspace
  • Experience with centrally managed client security technologies such as Crowdstrike, MDM such as JAMF and Intune
  • Strong customer orientation and communication skills
  • Ability to coach and guide users through basic computer tasks
  • Extremely detail-oriented, organized, with excellent time management skills
  • Experience with supporting executive staff members in person and remotely
  • Sarbanes Oxley, SOX experience is a plus
  • Certificates or educational degrees in IT are a plus

About Digital Turbine

Digital Turbine, Inc. is a mobile software company that delivers products and solutions for mobile operators, device OEMs, and third-party advertisers. The company's products include Ignite, a mobile device management solution, and SingleTap, a mobile advertising platform. Digital Turbine was founded in 1998 and is headquartered in Austin, Texas.
Learn more about Digital Turbine
Size
844 employees
Market Cap
$1.4 billion
Industry
Enterprise Technology
Net Income
$38.6 million
5 Year Trend
+79.4%
Revenue
$257.8 million
NASDAQ
APPS
* Ladders Estimates

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