Salesforce

Senior Director, Technology Program Management

Salesforce • $191K — $348K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12–15+ years in technical program management or related tech leadership roles, especially at enterprise scale.
  • Proven track record of leading complex Data, Analytics, Cloud, or AI programs with interdependencies.
  • Strong technical credibility to engage with engineers and architects.
  • In-depth knowledge of modern data architectures, cloud data platforms, and data governance frameworks.
  • Exceptional executive communication and structured problem-solving abilities.
  • Proven ability to build and develop high-performing teams in a global matrixed environment.
  • Hands-on experience with AI technologies and their application in tech project management.

Responsibilities

  • Own portfolio strategy and governance for the Chief Data & Intelligence Office.
  • Establish a trusted view of portfolio health and manage risks effectively.
  • Drive planning, prioritization, and resource trade-offs within a complex technology landscape.
  • Lead large-scale Data & AI programs with technical depth across multiple domains.
  • Collaborate with cross-functional teams to translate roadmaps into executable plans.
  • Cultivate a culture of accountability by setting clear ownership and measurable outcomes.
  • Influence senior leaders and resolve conflicts to ensure team alignment.

Benefits

  • Inclusive and transparent workplace culture.
  • Opportunities for professional development and mentorship.
  • Engagement in cutting-edge AI technologies.
  • Access to a global network across diverse teams.
  • Opportunity to impact strategic Data/AI initiatives significantly.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

The Experience

We are seeking an exceptional Senior Director of Technology Program Management to serve as the execution backbone for the Chief Data Officer’s organization. This leader will own portfolio governance and execution across our most strategic Data/AI ML Platforms, Analytics, AI, Integration, Automation, Governance, and platform transformation initiatives. The role requires a rare combination of deep technical fluency, exceptional program rigor, executive presence, and the courage to drive accountability across organizational boundaries.

This is not a traditional PMO role. We are looking for a technology leader who can operate at executive altitude while going deep enough to understand architecture, data flows, technical dependencies, product constraints, operational readiness, and delivery risk. This person will create clarity where there is ambiguity, surface issues early, drive decisions, and ensure that commitments translate into measurable outcomes.


What You’ll Actually Be Doing


Portfolio Strategy & Governance


  • Own the end-to-end portfolio operating model for the Chief Data & Intelligence Office, connecting strategy, investments, roadmaps, milestones, dependencies, capacity, risks, and measurable business outcomes.
  • Establish a single, trusted view of portfolio health: what is on track, what is at risk, why it is at risk, who owns recovery, and what decisions or executive interventions are required.
  • Drive annual and quarterly planning, prioritization, sequencing, resource trade-offs, portfolio reviews, and executive steering mechanisms across a highly interdependent technology landscape.
  • Define portfolio health metrics and mechanisms that improve delivery predictability, decision velocity, dependency management, and value realization.

Technical Program Leadership


  • Lead large-scale, technically complex Data & AI programs spanning modern data platforms, data engineering and ingestion, analytics, governance, master/reference data, integration and APIs, cloud infrastructure, AI/ML, generative AI, agents, and enterprise automation.
  • Partner deeply with Product, Engineering, Architecture, Security, Operations, Governance, and business leaders to translate technical roadmaps into executable integrated plans.
  • Understand and challenge architecture, sequencing, non-functional requirements, technical debt, security, reliability, scalability, data quality, and production-readiness assumptions; identify systemic risks before they become delivery failures.
  • Manage critical cross-program and cross-platform dependencies, including dependencies across Data Solutions, other Digital Enterprise Technology pillars, Technology & Product, business teams, and strategic partners.

Execution Excellence & Accountability


  • Create a culture where commitments mean something. Establish clear owners, dates, decision rights, exit criteria, and measurable outcomes—and hold yourself and others equally accountable.
  • Surface risks and uncomfortable truths early. Constructively call out missed commitments, insufficient ownership, slow decisions, or execution gaps, and drive a credible recovery plan.
  • Lead high-cadence operating reviews and technical deep dives that remove blockers, accelerate decisions, and keep business-critical milestones on track.
  • Balance inclusion with accountability: invite diverse perspectives, build trust, and create psychological safety while maintaining a high bar for performance, transparency, and follow-through.

Cross-Organizational Leadership


  • Influence without authority across senior leaders and globally distributed teams; resolve competing priorities and drive alignment when ownership spans multiple organizations.
  • Serve as a trusted advisor to VP/SVP executives, translating complex technical and execution signals into concise insights, choices, risks, and recommendations.
  • Reduce organizational friction by clarifying ownership, resolving dependency conflicts, and ensuring teams understand how their commitments affect the broader portfolio.

AI-First Leadership


  • Be a visible role model for AI-first ways of working. Personally use AI and automation to improve planning, synthesis, dependency analysis, risk detection, executive reporting, decision support, and program operations.
  • Bring practical fluency in generative AI, LLMs, agents, agentic workflows, RAG, embeddings/vector search, context engineering, tool orchestration, evaluation, observability, AI governance, and responsible AI.
  • Challenge the TPM organization to automate coordination work, codify reusable AI skills and workflows, and demonstrate measurable gains in speed, quality, and capacity.
  • Partner with technical teams to ensure AI programs are grounded in trusted data, governed context, secure access, measurable quality, and production-grade operational controls.

Team Leadership & Culture


  • Build, mentor, and scale a high-performing portfolio and Technical Program Management organization; develop leaders who combine technical depth with disciplined execution.
  • Set a high bar for program craftsmanship, executive communication, judgment, ownership, and continuous improvement.
  • Create an inclusive, transparent culture where teams debate constructively, escalate responsibly, learn quickly, and remain relentlessly focused on outcomes.

You’re Our Person If…


  • You bring 12–15+ years of experience in technical program management, engineering, product/platform delivery, or related technology leadership roles, including significant experience at enterprise scale.
  • You have a proven track record leading portfolios of complex, multi-year Data, Analytics, Cloud, Platform, or AI programs with substantial technical and organizational interdependencies.
  • You are technically credible with senior engineers and architects and can understand, question, and challenge complex system designs without needing to be the primary architect.
  • You have strong knowledge of modern data architectures, distributed/cloud data platforms, software development lifecycles, APIs/integration, data governance, reliability, security, and AI/agent architectures.
  • You demonstrate exceptional executive communication, structured problem solving, financial and capacity management, and the ability to turn ambiguity into clear decisions and executable plans.
  • You are comfortable challenging senior stakeholders respectfully, holding peers and teams accountable, and making difficult calls when commitments or outcomes are at risk.
  • You have experience building and developing high-performing TPM or portfolio teams and leading effectively in a global, matrixed organization.
  • You are hands-on and credible with AI: you do not simply sponsor AI transformation—you use it, learn it, and model how it should change the way technology teams work.
  • You have direct experience delivering enterprise-scale customer, master, reference, or operational data platforms; analytics/BI; data governance; integration platforms; or production AI/agent capabilities.
  • You have experience with large SaaS environments such as Salesforce, cloud data platforms (Data 360/Snowflake/Databricks etc), data observability, metadata/semantic layers, and enterprise platform modernization.
  • You hold a Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline; an advanced degree is a plus.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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