Caterpillar, Inc

Senior Digital Service Deliver Analyst

Caterpillar, Inc • $112K — $169K *
Irving, TX 75061In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years experience in vendor management or contracts administration
  • Strong negotiation skills with a focus on collaborative outcomes
  • Proven project management capabilities with risk assessment expertise
  • Ability to analyze vendor performance and project outcomes
  • Exceptional stakeholder communication and relationship-building skills

Responsibilities

  • Manage technology vendor governance and contract review processes
  • Support resolution of supplier and contract issues with cross-functional teams
  • Conduct and analyze assessments of vendor capabilities against business needs
  • Review contracts for compliance, completeness, and alignment with business goals
  • Implement and improve vendor management workflows and reporting tools

Benefits

  • Medical, dental, and vision benefits
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)
  • 401(k) savings plans
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Employee Assistance Program
  • Career Development
  • Incentive bonus
  • Tuition Reimbursement
Full Job Description
Career Area:
Technology, Digital and Data

Job Description:

Manages technology vendor governance, intake operations, various contract reviews, supplier engagement tracking, and executive-level visibility across the vendor lifecycle.

What You Will Do:
  • Supports resolution of supplier, contract, SOW, and project intake issues by coordinating with business partners, Purchasing, Legal, Finance, and various other Caterpillar and supplier contacts. Develops and improves VMO workflows, VIDA intake processes, review checklists, approval paths, templates, reporting methods, and escalation routines. Implement processes and tools for different types of contracts, risk assessments, disputes, and issue resolutions, etc.
  • Conducting analyses of existing vendor networks to assess their capability of meeting business objectives; recommending new vendors in terms of capacity. Analyzes supplier engagements, project volume, renewal timelines, spend exposure, concentration risk, aging requests, and supplier alignment with business needs.
  • Reviews SOWs, renewals, amendments, NDAs/NDSAs, and MSAs for completeness, compliance, risk, scope clarity, deliverables, funding alignment, acceptance criteria, and governance requirements.


What You Have:

Education/Experience:
  • Not specified in provided job description.

Negotiating
  • Works to achieve win-win in negotiations, rather than taking a win-lose approach.
  • Focuses on issues rather than personalities.
  • Uses active listening and probing techniques to surface problems, issues, and interests.
  • Demonstrates a willingness to examine own position.
  • Presents own position and listens attentively to position of others.

Project Management
  • Manages vendor intake and VMO project flow by tracking request status, ownership, aging items, blockers, risks, escalations, next steps, and leadership reporting needs.
  • Utilizes preferred tools, techniques and methods for estimating project cost and time.
  • Plans, estimates, staffs, organizes and monitors significant projects.
  • Identifies risks and vulnerabilities; creates contingency plans.
  • Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
  • Maintains open communication among project participants and interested parties.
  • Communicates reporting requirements; creates monitoring and control mechanisms.

Stakeholder Management
  • Assesses the role of the board and its committees in promoting governance and accountability to stakeholders.
  • Uses an appropriate range of technology mediums to communicate effectively with stakeholders in formal and informal situations.
  • Provides assistance to colleagues promoting a culture of inclusion, collaboration, ethics and compliance.
  • Applies empathy and cultural sensitivity with diverse stakeholders.
  • Assesses the opportunities and risks of pursuing a corporate strategy in the context of ever-increasing complex stakeholder considerations.

Product and Vendor Evaluation
  • Assists in selecting suitable products and vendors within the organization.
  • Analyzes and prioritizes products and vendors in the marketplace.
  • Follows the established processes and procedures for product and vendor evaluation.
  • Understands the software requirements by cooperating and consulting with architects and other IT professionals.
  • Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.


What Will Set You Apart:

Contracts Management and Administration
  • Administers locally relevant contracts for the department.
  • Implements organizational protocols and procedures for contracts management.
  • Explains the types of information required before a contract is signed.
  • Reviews contracts to ensure compliance with contract specifications and regulations.
  • Assists in creating files of relevant information for specific vendors, customers, or contracts.

Vendor Management
  • Resolves routine supplier issues; escalates non-routine issues up chain of command.
  • Supports supplier governance by maintaining visibility to active engagements, open issues, renewal needs, performance concerns, escalation items, and portfolio-level reporting.
  • Works with vendors to ensure that purchases meet delivery date and quality specifications.
  • Researches alternative vendors or suppliers; participates in supplier selection.
  • Acts as the routine contact point between the organization and vendors.
  • Follows procedures in carrying out routine supplier management tasks.

ITIL Service Delivery
  • Has worked in direct support of providing a specific service.
  • Describes control and quality tools used in service delivery.
  • Describes tools and techniques for optimizing application performance.
  • Identifies data center functions needed to support that service; cities common problems.
  • Explains tools and techniques for monitoring and improving the quality of service.


Additional Information:
  • Required Travel is up to 50%.


Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement


* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:
September 15, 2026 - September 28, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

Join the robust team at Caterpillar, Inc., a global leader in construction and mining equipment, where innovation drives everything we do. As part of our team, you'll engage in work that improves the world and furthers your career with every project you touch.

Work You’ll Do

At Caterpillar, Inc., you will have the opportunity to contribute to a variety of groundbreaking projects that extend across the globe. Our commitment to leadership in the industry is unwavering, and we achieve it through a culture that fosters diversity and leadership development.

Explore Job Opportunities and Growth

Caterpillar offers a wide range of job opportunities and career paths, providing a platform for professional growth and development. Whether you're interested in engineering, sales, marketing, or management, Caterpillar has a position that will utilize your unique skills and talents. We are continuously hiring innovative minds to propel our mission forward and maintain our status as industry leaders.

Internship Programs

Kickstart your career with a Caterpillar internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment at our company. As an intern, you will work alongside experienced professionals and gain insights that will benefit you as you advance in your career.

Benefits and Culture

Choosing a career at Caterpillar means more than just having a job. It means you're part of a team that values diversity and is committed to creating an inclusive environment. We offer competitive benefits to ensure the health and well-being of our employees and their families. These benefits include health insurance, retirement plans, and paid time off, alongside unique perks like professional development and diversity training programs.

Innovation and Leadership

Drive innovation and industry leadership as part of the Caterpillar team. We empower our employees to lead from their first day on the job, encouraging continuous improvement and career advancement. At Caterpillar, your ideas will shape the future of our business and the industries we serve.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Ready to start your journey at Caterpillar, Inc.? Explore our career portal for the latest job opportunities.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Manufacturing & Automotive
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ
CAT
* Ladders Estimates

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