The OpportunityIn this role, you'll support a defined portfolio of customers as their trusted partner, helping them adopt Adobe solutions, realize value, renew, and grow. You'll learn each customer's business goals, industry, and success metrics, then align Adobe solutions to create measurable impact.
This is a consultative role that calls for thoughtful collaboration, clear communication with senior customers, and experience working across teams. You'll care for the customer relationship after the initial sale and help customers reach the outcomes they're hoping for, while spotting opportunities to deepen Adobe's partnership over time.
What You'll DoAs a Customer Success Manager, you'll look after the overall success and health of your portfolio. You will:
- Care for the post-sale relationship across a defined portfolio of customers, supporting long-term retention and growth
- Create and carry out tailored success plans that connect to each customer's goals and measurable business outcomes
- Build genuine, multi-threaded relationships across business and technical stakeholders, including executive sponsors
- Host strategic business reviews (QBRs/EBRs) to share value realized, review progress against goals, and agree on what's next
- Encourage product adoption and value realization by spotting gaps, sharing best practices, and aligning solutions to evolving customer needs
- Watch customer health, usage trends, and engagement signals so you can address challenges early
- Partner with Sales on account planning, renewals, and expansion, contributing to forecasting and longer-term growth plans
- Share the voice of the customer internally, bringing feedback to Product, Support, and Marketing to improve the customer experience
- Work through complex customer environments, bringing multiple stakeholders together around shared goals
What You'll Bring- A Bachelor's degree or equivalent experience
- Around 10 years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role in SaaS or technology (we welcome applications from candidates with adjacent backgrounds, too)
- Experience caring for a portfolio of accounts, including retention and growth
- Comfort engaging with senior stakeholders and building credibility over time
- A track record of developing account strategies that connect solutions to business outcomes
- Experience hosting business reviews and presenting to leadership audiences
- Analytical comfort with customer usage data, adoption trends, and performance metrics
- Thoughtful communication, presentation, and interpersonal skills
- The ability to juggle several customer relationships at once and prioritize well
- A curious, ownership-minded approach and genuine care for customer experience
- Familiarity with digital marketing, digital media, data platforms, content management, or customer journey solutions is welcome, though not required
- Willingness to travel up to 20%
Expected Pay Range:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In Illinois, the pay range for this position is $149,400 - $216,300
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
