Adobe Inc.

Senior Business Consultant - Content Supply Chain

Adobe Inc. • $134K — $245K *
New York, NY 10025In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years in business consulting, business analysis, marketing operations, or related transformation roles.
  • Strong understanding of marketing workflows and content production lifecycles.
  • In-depth knowledge of Adobe's Content Supply Chain ecosystem, including Workfront and AEM Assets.
  • Experience translating vague needs into structured processes and practical recommendations.
  • Hands-on experience with REST APIs, JSON, and data transformations.
  • Experience with building and troubleshooting multi-step automations in integration platforms.
  • Strong communication and stakeholder engagement skills with facilitation experience.

Responsibilities

  • Lead discovery workshops to identify business needs and workflows.
  • Recommend future-state workflows and implementation priorities based on customer needs.
  • Translate customer goals into clear business requirements and process maps.
  • Define governance, metadata standards, and asset lifecycle rules for content.
  • Assess readiness for change and develop stakeholder alignment and training strategies.
  • Independently configure solutions and conduct testing and troubleshooting.
  • Manage project scope and facilitate communication with stakeholders.

Benefits

  • Opportunity to work with industry-leading Adobe solutions.
  • Collaborative environment with cross-functional teams.
  • Potential for professional development and skill enhancement.
  • Autonomy in delivering hands-on solution configurations.
  • Travel opportunities to connect directly with clients.
Full Job Description
The CSC Business Consultant leads customers through business transformation as they adopt Adobe's Content Supply Chain solutions. You will help customers improve how content is planned, created, managed, and delivered by defining business requirements, future-state workflows, operating models, and adoption strategies.

This role combines strong business consulting with hands-on solution delivery. You will connect business goals to platform capabilities, configure solutions, and build and validate workflows and integrations across Workfront, AEM Assets, and connected CSC tools. You will independently deliver standard configurations and moderately complex automations, partnering with Technical Consultants and architects on advanced integrations, custom development, security, and solution architecture.

What You Will Do
Customer Strategy and Process Design
  • Lead discovery workshops to understand current processes, pain points, stakeholder needs, and business priorities across the content lifecycle.
  • Use industry knowledge and CSC experience to recommend future-state workflows, operating models, and implementation priorities.
  • Translate customer goals into business requirements, process maps, user stories, and acceptance criteria; partner with technical teams to confirm feasibility and implementation alignment.
Content Strategy and Governance
  • Define organizational taxonomy, metadata standards, asset lifecycle rules, and governance aligned with customer needs and relevant industry practices.
  • Design intake processes, roles and responsibilities, approval paths, and asset management use cases spanning Workfront and AEM Assets.
  • Define how metadata moves between systems, document field mappings and ownership, and validate that configurations support the intended business process.
Change Management and Adoption
  • Assess organizational readiness and support stakeholder alignment, communication planning, and adoption strategies.
  • Create and deliver role-based training, playbooks, standard operating procedures, and process documentation.
  • Lead business UAT planning and customer walkthroughs, validate results against acceptance criteria, and support knowledge transfer and post-go-live self-sufficiency.
Practical Solution Delivery
  • Independently configure and test forms, templates, approval workflows, reports, metadata structures, and permissions within agreed solution standards.
  • Build and maintain moderately complex Fusion workflows using branching, field mappings, data transformations, API calls, and error handling; validate connected processes end to end.
  • Troubleshoot configuration and integration issues using execution logs, API responses, and data validation; resolve issues within scope and escalate architectural or code-level problems with clear findings.
Program Execution and Value Realization
  • Manage scope, risks, dependencies, and decisions with Project Managers and Engagement Leads; communicate roadblocks and tradeoffs early.
  • Establish baseline measures and KPIs with customers, track business outcomes, and deliver executive readouts on progress, adoption, and value.
  • Support sales and scoping discussions by clarifying business needs, expected outcomes, delivery assumptions, and implementation considerations.
Required Skills and Experience
  • 7+ years in business consulting, business analysis, marketing operations, or related transformation roles.
  • Strong understanding of marketing workflows, content production lifecycles, and enterprise content or asset management.
  • Strong working knowledge of Adobe's Content Supply Chain ecosystem, including Workfront, AEM Assets, and Fusion, with hands-on implementation experience in at least one core platform.
  • Ability to turn ambiguous needs into structured workflows, requirements, acceptance criteria, and practical platform recommendations.
  • Practical experience with REST APIs, JSON, field mappings, and data transformations; able to inspect requests and responses, work with established authentication methods, and test system-to-system data flows.
  • Hands-on experience building and troubleshooting multi-step automations in Fusion or a comparable integration platform, including conditional logic and error handling; able to deliver independently within defined architecture and security standards.
  • Strong facilitation, presentation, documentation, and executive communication skills; experience navigating organizational change and stakeholder alignment.
  • Willingness to travel up to 50%.
Preferred Experience
  • Experience delivering production Workfront Fusion integrations and supporting monitoring, recovery, and ongoing maintenance.
  • Experience implementing metadata or taxonomy standards across connected platforms, or working with Frame.io and other CSC tools.
  • Experience using AI-powered tools to support discovery, documentation, workflow analysis, or delivery efficiency.
Success Looks Like
  • Customers have a clear future-state operating model and adopt workflows tied to measurable business outcomes.
  • Business requirements translate into well-tested configurations and maintainable integrations, with clear documentation and reliable handoffs between systems and teams.
  • Stakeholders understand their roles and next steps, and can sustain the solution after go-live.
  • Risks are surfaced early, commitments are met, and documentation supports ongoing governance and improvement.

About Adobe Inc.

The Omniture product suite provides an integrated set of services: advanced web analytics and segmentation (SiteCatalyst, Discover and Data Warehouse), search marketing (SearchCenter), optimization (Advanced Testing and Targeting -- Offermatica and TouchClarity), and the marketing integration platform (Genesis). They also have an iPhone application that allows customers to sign into their Omniture account and view statistics from anywhere.

Adobe Inc. Careers

Join Adobe Inc., a global leader in digital media and digital marketing solutions, and be part of a team that thrives on innovation and creativity. Adobe offers unparalleled job opportunities that propel your career forward in an environment that fosters growth and leadership. Work You’ll Do At Adobe, you will be immersed in an atmosphere of innovative solutions and exceptional leadership, contributing to projects that drastically change the landscape of digital content. Our team at Adobe is dedicated to empowering creatives and enterprises alike through cutting-edge technology and expertise. Transform the World with Your Creativity Adobe’s mission is to change the world through digital experiences. We are looking for professionals who are passionate about creativity, technology, and driving significant market evolution. Join a diverse team that values individuality and the fresh perspectives each member brings. Lead in a Culture of Innovation Adobe Inc. is synonymous with fostering a culture of innovation where your ideas can pave the way for groundbreaking digital solutions. Our leadership is committed to nurturing a dynamic and inclusive workplace that promotes career growth and development. Collaborate with the Best Work alongside a global team of talented professionals who are leaders in their fields. At Adobe, you will enhance your skills through collaboration and be inspired by the creativity and dedication of your teammates. Our networking opportunities within the company are designed to foster connections that lead to lasting professional relationships. Explore Career Opportunities Adobe Inc. offers a range of career paths from software engineering to marketing, customer experience to IT. Explore job opportunities and internships that align with your skills and passions. Adobe is committed to hiring the best talent and providing them with the training, benefits, and support needed to succeed. Innovate and Grow Drive innovation as part of the Adobe team and see firsthand how your work contributes to the company’s success and your personal growth. Engage in projects that push the boundaries of technology and creativity. Future-Proof Your Career Adobe is dedicated to the development of its employees at all stages of their careers. We offer comprehensive training programs, including leadership development and diversity training, to ensure you are equipped for the future. Our benefits package is designed to support the well-being and financial security of our team members and their families. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, curious, creative, and solution-oriented team players. Start your journey with Adobe today by exploring our exciting career and internship opportunities. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the rewarding and exciting opportunities that await at Adobe Inc.
Learn more about Adobe Inc.
Size
25,988 employees
Market Cap
$154.8 billion
Industry
Enterprise Technology
Net Income
$5.2 billion
Founded
1982
5 Year Trend
+21.9%
Revenue
$12.8 billion
NASDAQ
ADBE
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Adobe Inc.

More Business Services Jobs

  • Vice President, Sales & Service
    $150K — $250K + $30K bonus + equity, medical, dental, vision, life, std/ltd *
    Southern Dock Products / DuraServ
    Memphis, TN 38109 (Shelby County)
    Reposted Yesterday
  • Vice President, Sales & Service
    $150K — $250K + $30K bonus + equity, medical, dental, vision, life, std/ltd, auto allowance, *
    Just Rite Equipment / DuraServ
    South Windsor, CT 06074 (Capitol County)
    Reposted Yesterday
  • Vice President, Service & Sales
    $200K — $500K++ $30K bonus + equity, medical, dental, vision, life, std/ltd, auto allowance, *
    Casco Dock & Door / DuraServ
    West Sacramento, CA 95691 (Yolo County)
    Reposted Yesterday
  • Director of Business Development
    $130K — $150K *
    Warren Whitney
    Richmond, VA 23226 (Henrico County)
    1 week ago
  • Risk Manager
    $130K — $140K *
    Cal State Long Beach
    Long Beach, CA 90802 (Los Angeles County)
    1 week ago

Find similar Senior Business Consultant - Content Supply Chain jobs:

NationwideNew York, NY