What you'll be doing

As part of the Transaction Banking team, you'll play a pivotal role in supporting our business effectiveness initiatives. As a Senior Analyst, Business Effectiveness, you'll build and manage the team SharePoint site, ensuring it serves as a reliable resource for information and collaboration. You'll act as a custodian for Sales and Service processes, partnering closely with representatives to maintain and update documents. Additionally, you'll serve as a central resource for all communication operations, helping to streamline information flow and support the day-to-day needs of the team. Your expertise will contribute to the team's operational excellence and foster a culture of continuous improvement.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• SharePoint Management - Build, maintain, and optimize the team SharePoint site to enhance collaboration and information accessibility.
• Process Documentation - Serve as the custodian for Sales and Service processes, ensuring all documentation is accurate, current, and easily accessible.
• Communication Operations - Act as the central point of contact for communication operations, facilitating effective information flow within the team.
• Collaboration - Partner with sales and service team representatives to support the upkeep and improvement of operational documents.
• Continuous Improvement - Identify opportunities to enhance business effectiveness and recommend improvements to processes and tools.
• Controls: Supports the team in ongoing control and compliance activities.

Who you are

• You have relevant experience. You bring 5+ years of experience in business operations, process management, or a related field.
• You're detail-oriented. You consistently ensure documentation and resources are accurate and up-to-date.
• You're a collaborative team member. You work well with cross-functional partners to drive process improvements and operational excellence.
• You have strong technical skills. You're proficient with Microsoft Office and comfortable working with SharePoint and other collaboration tools.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-81 Bay, 12th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Human Resources (HR), Process Improvements, Relationship Management, Teamwork