Senior Account AnalystAbout the RoleAsurion is seeking a Senior Analyst for the Client Program Management Team. This client-facing role serves as a trusted technical partner, working across Technology, Analytics, Product, Marketing, and Legal teams to support key clients. You'll manage system integrations, troubleshoot complex issues, deliver data-driven insights, and support strategic initiatives.
Key Responsibilities- Act as a primary technical point of contact for clients on system integration, enhancement, and troubleshooting initiatives
- Serve as lead client liaison on critical technical projects, driving deeper Asurion and client integration
- Support the account team on pilot reporting for new growth initiatives
- Perform in-depth analysis using internal applications, application log reviews, and enterprise databases to diagnose issues and identify trends
- Write and optimize SQL queries to analyze large datasets, uncover root causes, monitor performance, and support decision-making
- Build and maintain insightful dashboards and reports using PowerBI, OpenSearch, Excel, and other visualization tools
- Lead or support technical project initiatives, including scoping, tracking progress, and coordinating cross-functional teams
- Participate in client-facing calls and meetings to discuss system performance, project status, and technical solutions
- Collaborate with internal stakeholders (Technology, Product, Analytics, Legal, etc.) to resolve issues, implement improvements, and deliver exceptional client outcomes
- Leverage AI tools and capabilities to enhance analysis, automate routine tasks, and drive operational efficiency
- Troubleshoot system behavior and integration points across complex enterprise environments
- Manage multiple priorities with persistence and a solutions-oriented mindsey
QualificationsRequired:
- Strong SQL and data analysis skills
- Experience with PowerBI (preferred) and Excel
- 3+ years in technical analysis, integration, or program management
- Strong communication and project management skills
- Bachelor's degree or equivalent experience
Preferred:
- IT, programming, or software support background
- Industry experience (insurance, tech services, etc.)
- Experience with AI tools
- Client-facing or account management experience
Key Success Factors- Technical Curiosity & Problem-Solving: Ability to dive deep into systems, logs, and data to get to the root of issues
- Client Focus: Excellent communication and relationship-building skills with the ability to explain technical concepts clearly to business audiences
- Adaptability & Persistence: Comfortable managing a wide variety of tasks and priorities in a fast-paced environment
- Collaboration: Strong interpersonal skills and the ability to influence without authority across multiple internal teams
- AI Fluency: Comfortable leveraging generative AI and other tools to accelerate analysis and insights
Travel Requirements
• Travels: Occasional for meetings or training.
• % of Time: Up to 10%.
• Overnight Travel: Rare.
